concierge level at disney's yacht club

Guide to Club Level or Concierge Lounges at Disney World

Is Club Level at Walt Disney World worth the money? This guide answers that, with reviews of the best concierge lounges in hotels, VIP services, pros & cons, and more. We also have an update on Club Level, and what the experience is like now. ( Updated December 28, 2023 .)

Without question, the biggest benefit of Club Level at Walt Disney World is the lounges. We used to have mixed thoughts on these, but have endeavored to stay at every Club Level resort as our recent experiences have been much more favorable. It seems Disney is stepping up its game to better compete with real world luxury hotels. Here are our Club Level Lounge reviews thus far–click each to see lounge & food photos, plus full commentary about each:

• Atrium Club Level in Disney’s Contemporary Resort
• Chronos Club Level in Gran Destino Tower at Coronado Springs Resort
• Kilimanjaro Club Level in Disney’s Animal Kingdom Lodge
• King Kamehameha Club Level in Disney’s Polynesian Village Resort
• Old Faithful Club Level in Disney’s Wilderness Lodge
• Stone Harbor Club Level in Disney’s Beach Club Resort

These Club Level Lounges each serve coffee, continental breakfast, light afternoon snacks, hors d’oeuvres at dinner time, and dessert & cordials late at night. In our opinion, the lounge is the main reason to book a Club Level resort stay at Walt Disney World, with the food quality and lounge atmosphere being the most important factors to consider. We cover these things in meticulous detail in each of our reviews.

In terms of basics, all Deluxe Resorts at Walt Disney World have at least one Club Level offering. Disney’s Contemporary Resort has 2, but they’re essentially (in our view) interchangeable. Disney’s Grand Floridian Resort also used to have two, but that’s no longer the case. It remains to be seen whether that changes again in 2024 once the resort reimagining is finished. We suspect not.

Disney Villa Resorts, more colloquially known as Disney Vacation Club Resorts, do not have Club Levels. However, most Deluxe Villas are also Deluxe Resorts–examples of this would be the Boulder Ridge Villas or Copper Creek Villas (Deluxe Villas, as the names suggest) at Wilderness Lodge (Deluxe Resort). The only exceptions to this are Disney’s Riviera Resort, Saratoga Springs, and Old Key West.

Finally, none of the Value Resorts have Club Level; only one of the Moderate Resorts have a Club Level, Gran Destino Tower at Coronado Springs Resort. Because it’s at a Moderate Resort, Chronos Club at Gran Destino is the cheapest Club Level offering at Walt Disney World.

Confused yet? All you really need to know is that in addition to the above list of Club Levels, there’s also the following that we have not yet reviewed:

• Innkeeper’s Club at Disney’s BoardWalk Inn
• Tower Club at Disney’s Contemporary Resort
• Royal Palm Club at Disney’s Grand Floridian Resort
• Regatta Club at Disney’s Yacht Club Resort

One of the first things to understand about Club Level at Walt Disney World is that it’s not the same as concierge or executive levels at upper echelon chained-brand hotels. If you’re accustomed to the treatment you receive at Park Hyatt, Conrad, Four Seasons, or other real-world luxury hotels that are comparably priced to Disney Deluxes, you’re in for disappointment.

Those brands are renowned for unparalleled attention to detail, guest service, anticipating needs, and going above and beyond to deliver a superlative stay. They’ll book difficult dining reservations, assist with planning, and help make the experience memorable and stress-free. There are myriad ways this is accomplished at real-world hotels, but the salient point is that if you’re expecting Four Seasons or Park Hyatt concierge quality from Disney… don’t .

You really need to use a third-party Authorized Disney Vacation Planner for that type of service and even then, it’s not the same since they’re third party intermediaries. Here’s the Authorized Disney Vacation Planner that we recommend!

For Club Level stays at Walt Disney World, you will  usually  receive an email from Concierge Resort Cast Members prior to your trip to introduce themselves and assist with an itinerary. Whether you actually receive this correspondence is hit or miss, and it’s often sent out after dining and other reservation windows have already opened–and the most coveted options are booked up.

If you want or need this type of concierge planning assistance, relying upon the Concierge Resort Cast Members at Walt Disney World would not be our recommended course of action. At best, they’re going to spend a couple of hours providing boilerplate advice and perhaps reserve you whatever’s readily available in terms of ADRs at their convenience. They can also help a bit upon arrival at the in-person desk, but by then, it’s usually too late. (These Cast Members do not  have priority access to dining reservations or anything else.)

In short, Club Level is not about superlative service or planning prowess at Walt Disney World. To be sure, there are great, long-tenured Cast Members working at the Club Level Lounges. We’ve generally found them to be personable; if you’re looking for friendly faces to greet you in the Club Level Lounges, they are perfect.

The lounges are really where Club Level shines at Walt Disney World, and are the primary selling point of booking Club Level. You’ll get the most bang for your buck out of the stay if you make a point of eating multiple meals per day in the lounge. Most people will take advantage of continental breakfast, but not lunch, dinner, or late night desserts.

Breakfast is almost exclusively cold items, plus oatmeal and maybe one other hot dish. If you’re lucky, you’ll find some nice meats and cheeses that can be made into a sandwich for something substantive. Maybe an exclusive/unique item or two. It’s enough to fill you up and get you through until lunch, but it’s not exactly a luxurious spread.

The light afternoon snacks are exactly that–usually chips, hummus and pita, a variety of vegetables, and various other random things. This definitely should not be considered lunch, as there’s almost no way to make a meal of this service at any of the Club Level Lounges at Walt Disney World.

As a general rule, the evening hors d’oeuvres are the best offering, with numerous small plate dishes that are typically prepared by chefs from Signature Restaurants (Disney’s term for fine dining) located at the resort. These tend to be very good to great, and despite being ‘small plates’ and Disney deliberately avoiding the term dinner to describe this service, you could easily make a meal of them.

The quality of this service varies from resort to resort, but across the board, we think it has improved in the last couple of years. In fact, elevated hors d’oeuvres quality is one of the big reasons we’ve started revisiting all of the Club Level Lounges. If you can take advantage of breakfast (which should be a given) and dinner plus dessert service most nights of your stay, Club Level can be much easier to justify from a value for money perspective.

In addition to access to the Club Lounge, guests staying at each Club Level have access to the Concierge Resort Cast Members between 7 a.m. and 10 p.m. These Cast Members are found at desks outside of the lounge or nearby, and can assist with tickets, dining, recreation, transportation, child care, and daily itinerary planning.

These Cast Members cannot get you into restaurants that are fully booked, or score Lightning Lane access for attractions that have run out of their daily allotment. However, if you call or text a Concierge Resort Cast Member while you’re in the parks and ask for help booking an ADR, they might just be able to work some magic. (No promises on that.)

When it comes to what Signature Services does not do, Walt Disney World no longer offers enhanced VIP services for Club Level guests for $50 per person per day. With paid Genie+ replacing free FastPass, it is no longer possible to buy 3 extra FastPass+ entitlements when staying Club Level.

At present, there is no comparable service offered for Genie+ or Lightning Lanes when staying Club Level. That could change, but we’re skeptical given the fundamental differences between FastPass and Genie. In any case, everything you need to know, including ride priorities, strategy for avoiding pitfalls, maximizing your time saved & ride count, and much more is covered in our Guide to Genie+ and Lightning Lanes at Walt Disney World .

We  do  expect this to change sometime soon, as advance-booking is coming for Lightning Lanes in Spring 2024. Our guess is that Club Level guests won’t immediately have access to purchase extra Lightning Lane selections, but we’d still expect that to happen at some point in 2024. We’ll keep you posted.

Objectively, the cost of staying Club Level ranges from around +$120/night to +$375/night depending on the resort, room tier, and season. For a general rule, the more expensive the hotel and room category, the greater the added cost. However, this isn’t always true.

For instance, adding Club Level at Disney’s Grand Floridian Resort & Spa would “only” be an additional $228 on New Year’s Eve. That’s Walt Disney World’s most expensive hotel on its most expensive night of the year. The surcharge for Wilderness Lodge on that same night would be $274.

This is further complicated by discounts, which can change the gap depending upon what’s excluded, available, and so forth. You rely shouldn’t rely on a resource for this to determine the price difference. You’ll see for yourself when you actually price out a room for your travel dates and can see the Club Level cost versus that of other available rooms.

With that said, the premium for staying in Chronos Club at Gran Destino is always the lowest. It can be less than $100 extra for many nights after discounts. Again, this is because Chronos Club is at a Moderate Resort, so the baseline price is lower to begin with.

Despite this, we view Chronos Club as one of the best Club Levels in all of Walt Disney World. Like Gran Destino Tower as a whole, it punches far above its weight, and offers tremendous bang for buck. In fact, if your only consideration is value for money, you can stop right here: Chronos Club is the clear winner, and the competition isn’t even close.

Assuming you cram 4 adults in the Club Level room–because nothing says posh hotel stay like 4 adults in one hotel room–you’re looking at around $25 to $50 per person per night for Club Level. If you do two meals per day (breakfast and dinner) in the Club Level Lounge, or even just breakfast plus dessert and a couple of beers when you return from the park, you’re already getting your money’s worth on the lower end of the pricing premium spectrum.

However, I am guessing that your only consideration is not  value for money…or you probably wouldn’t be looking at Club Level in the first place. (But if you are that rare guest looking to splurge on Club Level while squeezing as much value out of it as possible, look no further–Chronos Club is the one for you!)

It should go without saying, but the larger your party and the more meals you eat in the lounge, the better the value proposition. Add the Resort Concierge service to the mix, as well as the views and ambiance in the lounge, and it becomes pretty easy to justify Club Level.

At the other end of the spectrum, if you’re a party of 2 adults and will only do breakfast in the lounge before rope dropping the parks and staying until park closing (thus missing all subsequent food services in the lounge), it’s literally impossible to justify Club Level. In general, this is not something for “park commandos,” it’s for those wanting a more leisurely, luxurious, and pampered Walt Disney World experience.

In scenarios that don’t fall on either end of those extreme spectrums, there’s doing Club Level simply because you want to treat yo self to an excellent, once in a lifetime kind of experience. Maybe you want the best view in the house at Wilderness Lodge, or to strut around the Polynesian wearing your lei like a rockstar—a modern day Jon Bon Jovi. Sometimes it’s fun to splurge on a taste of luxury because it’s just something you flat out want to do.

Everyone makes purchases that would not pass muster if scrutinized from a value for money perspective. There’s absolutely nothing wrong with that. There’s no reason to feel bad about wanting what you think will be a cool or convenient experience for the sake of that experience. Anyone who claims every decision they make is 100% rational and 0% emotional is lying. If you want to stay Club Level at Walt Disney World for one of these reasons—or some other intrinsic sense of happiness—more power to you. Only you know what will make your vacation special to you!

We are a party of two adults, and we’ve made Club Level work for us. We discuss the specifics in each of those reviews above, but here’s the CliffNotes version of that: we do split stays, with the Club Level portion of our trip for 1-2 nights at the end of a trip.

If you’re unfamiliar with the concept of a split stay, see our How to Do Split Stays at Walt Disney World Hotels . As you can see there, we are huge advocates of split stays for a number of reasons. When it comes to this, we highly recommend doing the Club Level portion at the end of your trip, rather than beginning.

In part, this is because it’s really tough to go from Club Level back to normal accommodations. More importantly, we recommend this because you’ll spend the first portion of your trip racing around the parks doing everything that you want to get done, exhausting yourselves in the progress. Then at the end, you’ll have a Club Level stay to relax, rejuvenate, and actually vacation.

When we stay Club Level at Walt Disney World, we seldom leave the resort. With this in mind, our least favorite is the Atrium Club Level at Contemporary Resort. Chronos Club is normally a great value and something we really enjoy, but we don’t like hanging around Gran Destino all day, so it’s out from this perspective.

Our two favorite Club Levels at Walt Disney World are those at Beach Club and Wilderness Lodge. We love taking advantage of Stone Harbor Club during breaks from floating around the lazy river in Stormalong Bay, or sitting in a comfy overstuffed chair in Old Faithful Club while gazing down at that glorious lobby. We like to unwind and make the most of the luxurious stay while doing Club Level.

For choosing the right Club Level for you–or getting the details right on a split stay, once again Here’s the Authorized Disney Vacation Planner that we recommend . They can help you come up with a split stay “hotel plan” like this that works for your needs. Your interests are going to differ from ours, but they can listen to your family’s interests and priorities and book something customized just for you. (Plus, they get their commission from Disney, so there is no charge to you for them to book your trip and help you plan!)

The math on Club Level only works out if you’re viewing it as a luxury experience or splurge. If you’re singularly value-oriented, Club Level is never going to make sense. You could simply do grocery delivery and have snacks at your leisure in your Walt Disney World hotel room and come out way ahead in terms of savings. Of course, nothing screams “luxury hotel stay” like having groceries delivered and preparing oatmeal in your room.

Not that we’re knocking that. We’ve done grocery delivery several times and Club Level several times. Some trips we want to travel as inexpensively as possible, other times we want to splurge and treat ourselves to luxurious experience. There’s certainly a place for both styles of traveling.

One thing to reiterate here while we’re discussing a luxurious experience, is that this refers almost entirely to the Club Level Lounge, its food and atmosphere. Concierge Resort Cast Members are generally great and helpful with planning questions you might have.

However, concierge service at Walt Disney World is not the same as it is in real world hotel counterparts. We have stayed at Grand Club level at several Hyatt hotels, among other chains, and the difference at luxury hotels is that the service there is truly above and beyond .

Real world concierges can pull strings and make coveted bookings, quickly have tickets delivered to a hotel, etc. Walt Disney World concierges can make the same bookings available in the My Disney Experience app in lieu of you doing it. This can be a nice convenience, but it’s usually nothing you couldn’t do yourself.

Additionally and more importantly, those real world resort concierges go out of their way to make you feel special and pampered. Their service is very attentive and proactive. Disney’s service is much more reactionary; if you need help, it’s there. If not, there’s a decent chance no Concierge Resort Cast Members will interact with you after check-in.

In that regard, calling it “concierge level” or “concierge lounges” at Walt Disney World is really a misnomer. While the company itself sometimes refers to the level or lounges as concierge, those references are infrequent and often just aimed at convention guests. (Presumably due to their experience with real world concierge levels, but not Club Level? I dunno. Sometimes Disney’s verbiage is confusing and inconsistent.)

In general, this is a fundamental difference that really must be stressed for Walt Disney World first-timers who are used to real world 5-star hotels. If you pampered service is your paramount concern, you are better off booking the Four Seasons Resort Orlando.

With that said, one thing we should note here is that Disney has been improving by leaps and bounds on this front. Walt Disney World wants this audience of “whale” guests, and has lost market share to luxury hotels that have opened around Orlando. There are plenty of reasons to believe Disney is catering to more affluent guests, and improving Club Level offerings to capture this clientele certainly makes sense.

Overall, we’re generally fans of Club Level at Walt Disney World and, for us, it’s worth the money on some trips. The Club Level experience has improved in quality the last couple of years, which certainly makes it easier to justify, too. The lounge atmosphere and views are important to us, and having the services of the Resort Concierge Cast Members is a nice bonus for us.

Still, we like to mix things up. Sometimes we splurge on Club Level and almost no park time; sometimes we focus on parks and simply book a cheap hotel and do quick, inexpensive meals. It varies from trip to trip–and can even vary within trips.

Ultimately, by staying Club Level as part of a split stay during our ‘resort days’, we are able to make the most of our Club Level stays, relaxing in the lounge, eating and drinking as much as we can. From this perspective, we think Club Level works well and is a compelling option. Your vacation plans may vary, in which case the value that Club Level offers to you will differ. Either way, we hope this introduction to Club Level at Walt Disney World has proven helpful for planning your trip, and determining whether the concierge experience is right for you!

Planning a Walt Disney World trip? Learn about hotels on our Walt Disney World Hotels Reviews page. For where to eat, read our Walt Disney World Restaurant Reviews . To save money on tickets or determine which type to buy, read our Tips for Saving Money on Walt Disney World Tickets post. Our What to Pack for Disney Trips post takes a unique look at clever items to take. For what to do and when to do it, our Walt Disney World Ride Guides will help. For comprehensive advice, the best place to start is our Walt Disney World Trip Planning Guide for everything you need to know!

Your Thoughts

If you’ve stayed Club Level at a Walt Disney World hotel, do you agree or disagree with our assessment? Do you think it is worth the money? Which Club Level Lounge is your favorite? Have you considered staying Club Level? Share any questions, tips, or additional thoughts you have in the comments!

Written by Tom Bricker

the once and only time we stayed in CL was at Animal Kindon and was able to book a few days CL the split to the DVC 1 bedroom villa. We booked a studio CL and for us the studio was quite crowded and the move to the 1 bedroom villa was very welcome after 2 day with 2 of us and 3 kids. teens and 1 under 5. and we loved the lounge and used it whilst there and we did try to make these couple days resort days. But the number one reason we booked CL was access to book the sunrise safari, which was offer ONLY for Cl bookings. THAT was worth every penny! early but a 3 hour semi private safari and then a full breakfast for just our group of 20 people (?) at Jiko not open to public . I don’t know if any other resort cub levels have special things to access like that, but add that even though we paid for the safari tix added, plus the food and drinks and just having a quiet corner to be alone. I’d love to hear what each resort does that like to make it more enticing to partake. Pricey and not money-worthy yes, but things we’ll never otherwise get to do…. I’d love to know

Since having our twins we’ve always stayed in 1 bedroom villas (booking directly through Disney with a discount). We took a trip this past summer with just my husband and I, stayed at Coronado Springs, and absolutely fell in love. Imagine our excitement to learn that the deluxe suite there with the separate living room, includes club access for a comparable price as a 1 bedroom villa! We’re so looking forward to our upcoming trip this summer!

We absolutely adore the Regatta Club at Yacht Club. the cast members are incredible. we love them like family. We didn’t stay there at all in December, but stopped to leave little Christmas gifts for them…and actually got yo see all of them. we checked out the bounce back offer and booked 3 nights there in December 2024 just because we love the cast members! and what a fabulous bounce back offer we got!!!!

Thank you for the updated post for CL at WDW. We have done all of the CL lounges at Disney Land and always find that you can make a meal out of all of the offerings, BF, Lunch and Dinner, so I was surprised to read in your post that lunch was so scant at WDW. At the DL resorts lunch always consists of the normal chips and snack but also rolls with cold cuts and cheeses so you can make sandwiches as well as PB&J’s for the kids (and adults too) along with fruits and veggies. Sometimes they’ll also have a soup offering during the day. The one that would most often do that was the Grand Californian. It’ll be interesting to see what they offer when we’re there. Our last stay at the Poly was in 2021 and their lounge was still closed due to Covid. Since my kids love the Poly that’s where we’ve stayed. But we look forward to trying other lounges in the future. I so appreciate you sharing all of them here with us.

We have just stayed at the Atrium Club Level at the Contemporary for a special birthday, despite misgivings that it’s not the best on property based on this and other such reviews. We actually loved it! Cast was great! The food was all good! We had hot breakfast items, more than enough for a full meal to start the day. We took full advantage of adult beverages in the afternoons/evenings. As Tom mentions, this was a ‘stay and chill’ stay, not a park ninja stay. I’d do this again and will for sure try Wilderness Lodge as it’s my favorite hotel.

Our last 4 visits to WDW have been CL visits. Our first CL was Beach Club, it was way less than I had hoped. This was before Covid. The next 2 were at Contemporary CL February ’19 and December ’22. There were still many things not open open 3rd visit, however Contemporary blew away BC and we absolutely adored it there. Then came Poly. The week prior to Easter ’23. I cannot even begin to tell you how magical it was! We were traveling with 2 grandchildren, both vegetarian and one neurodivergent. They went waaaaay out of their way to make the trip memorable and comfortable, and to make sure the grandchildren had plenty of vegetarian options during evening apps. Lunch and breakfast were awesome. The best part was returning in time every evening (except one) to grab evening appetizers, and then a few snacks for our room to enjoy with the fireworks from our balcony. We will absolutely go again! Shout out to every CMat CL Contemporary and Poly! You are all beyond awesome!

Hi! Great review, I just want to mention one thing that I think it’s worth to mention. We booked a club level room for 3 adults at Polynesian for 5 nights, and the price was about $400 more than having 2 people staying at club level. I don’t know if it’s always true, or just because of specific time and resort (but I think it is more likely to be the former since I have tried several time period with different resorts). So I just want to mention this since the math won’t simply increase your denominator when you have more people.

We were lucky enough to be upgraded to Yacht Club club level and I have to say that if I was paying for it…. I might have been a tad disappointed.

It was nice to get good espresso coffee of a morning and nice white wine on a sunny verandah of the evening but the food quality was really poor and evidently cheap – mac and cheese, wilted carrot sticks, oatmeal.

Housekeeping were also awful – including banging on our door at 8am morning of departure and really quite grumpy.

If I had been spending $800 a night (!) I would have lost my mind at it.

Geek, like you we were also upgraded to CL after we were assigned a room that let’s just say smelled really bad. We had always wanted to try CL and are so glad we got to try it without paying. Wife and I would have been so disappointed for really wasting our money. You really have to either be at the resort a lot, drink alcohol daily to get the value out of it. Or comeback to the resort during the serving times which is really inconvenient to do. I will say that the CMs were great and using CL made you feel pampered, but for us that is not enough to justify the cost. Can you make a meal out of the apps they serve? I guess but why would I want to pay a couple hundred more for a cold cut mini sandwich etc. So we’re one and done.

Past stays with club level were so wonderful and the staff concierge employees were so helpful in planning. This is no longer the case. I booked everything myself, they will not help at all. There were two experiences we really wanted for this trip and I asked in advance for tips in booking and help and all I have ever received as a response is that I am better off doing everything myself and they don’t know. I’m sorry, but the lounge snacks (hot or cold) are not worth several hundred dollars extra from a normal hotel room each night. I definitely will not be staying club level ever again.

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Yacht Club Concierge Level

First of all, let’s covers some basics of staying concierge before I tell you about my time there.  The concierge level of a deluxe resort can also be referred to as club level.  Each one throughout the property has a name for their concierge level.  At the Yacht Club it is called the Regatta Club and it’s located on the fifth floor.  Here guests willing to pay a premium are treated to special services including a lounge, complimentary food and drink, and personalized service.  There are about 70 Regatta Club rooms most of which are similar to regular rooms throughout the resort, but there are also suites available.

That personalized service started off badly for Kim and I when we checked in.  I wrote last week about how our check in started badly and only got worse.  You see, when guests opt to stay on the club level, they are supposed to be taken right to their exclusive area to be checked in and taken care of.  This did not happen when we arrived that morning.  We were asked to check in at the regular desk where we also ran into problems.  Eventually they were resolved and a representative from the club level was sent to escort us to the fifth floor.  If I was not paying a premium for special service I would not have been upset about this situation.  However, if I am shelling over extra money I would like to be treated accordingly.

Once guests are brought to the club level at the Yacht Club they will be introduced to the cast members (CMs) on hand at two desks set up to be the resource for any special services they may need.  These CMs are there to help folks with whatever they might need including ADRs, park tickets, and transportation options.  Unfortunately, every time I asked for help from one of the people behind the desk I wasn’t particularly thrilled with the result.

I’m sure most hardcore Disney fans have fun into a cast member or two who was not as knew less about WDW than the fan.  It can be frustrating to feel like you know more about Disney than someone who represents the company, but in some roles it is understandable.  That being said club level concierge desk cast members should be up on what’s going on around the property.  It annoyed me to no end when I had to explain things to these folks and they looked at me with blank stares.  I am a reasonable person, I don’t have a lot of demands of hotel staff, but knowing your own product when you work face to face with guests is a pretty basic request.

A more exciting benefit to staying in the Regatta Club was access to free food for most of the day.  It was lovely to be able to stroll down the hall to grab a bit of breakfast food and a coffee before heading out for a big day at Disney.  Bringing a cup of coffee back to my room while getting ready or lounging on my balcony was also fantastic.  The breakfast offerings are relatively light so don’t expect to fuel up for a full day here.  Later in the day snacks are available along with an assortment of drinks including soda, hot drinks like coffee, and beer (much to my enjoyment).  The home made potato chips which are out in the afternoon are all kinds of awesome! In the late afternoon/early evening the menu changes but appetizers are put out for guests to enjoy before they begin their evening.  Wine and liqueurs along with desserts area served throughout the evening as well.

The selection of food and drink is laid out in the lounge only accessible to club level guests.  There are several tables and chairs set up for folks to you use throughout the day.  The area is busy a breakfast time, but can be a quiet place to relax and maybe even get some work done if guests happen to be business travelers.  There are also a few couches in the mix where friends can gather to chat.  Kids have their own area here with child sized table and chairs and a TV running cartoons and other Disney favorites.  Something about the lounge I really appreciated was that I was able to use it all day on my day of check out.  I was able to head up to the lounge to hang out with friends and have a snack before I headed to the Magical Express.

Would I stay concierge again?  I’ve heard the Club Level at the Yacht Club is among the weakest offerings in that department so while I would not pay for her here again, I would try it at another resort.  It was nice to have food and drink available to us at almost any time, but I’m not sure that alone was worth the cost.  The food selection was just ok, but I’ve heard it’s much better at other locations.  Also, like I’ve already mentioned, the cast members assigned to helping Regatta Club guests were not actually all that helpful.  Since this was my first stab at staying on concierge level I don’t want to say it would never be worth it again, but I doubt I’ll give the Regatta Club another shot.

Have you stayed at the Yacht Club’s Regatta Club?  What did you think?  Let me know if you loved concierge at this resort or maybe you can suggest what club I try out next!

Next week I’ll discuss a recent character dining experience without kids!

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Kristen Helmstetter

Kristen Helmstetter is an Unofficial Guide researcher who will share her 20-something perspective of all things Walt Disney World with blog readers. Kristen’s email address is [email protected]. You can also follow her on Twitter: @khelmstetter .

18 thoughts on “ Yacht Club Concierge Level ”

Usually I don’t read article on blogs, but I wish to say that this write-up very forced me to take a look at and do so! Your writing taste has been surprised me. Thank you, very great article.

I have searched and search for real honest advice, so thank you. We will be staying CR Atrium level Dec 12-17 with my autistic son so… I am worried, I need a smoother checkin than you had, so here is to hoping 🙂

What were some of the questions/requests that the CMs didn’t know?

Pretty much any time I asked for help they stared at me like “what do you want me to do about it?” When I had trouble with my Magical Express reservation, it took a few tries to get it right. While that was probably also the fault of the DME department, they looked at me like i was insane when I asked for help.

Thanks for sharing…we’ve similar disapointments with CL at BC. They told us the CM from both resort stay in one or another…. In the other hand both Poly and AKL CL were awesome! At AKL the CM were so nice, the lounge so pleasant that we almost forget the distance…while at Poly at day 2 they already know my DD preference and provided whatever she wanted (ah, forget to mention that she does not speak english and found ways to comunicate with everyone in the Hawaii building)

I’ve heard Poly and AKL are great, I’d really like to try them some time. I’m glad you had such a good experience with them! Thanks for reading!

Thanks for the review! I’ve never experienced Club Level at WDW but I have enjoyed it at all three Disneyland hotels and experience sounds very similar. Since I usually travel either alone or with one person, I’ve had to question whether I would get enough out of the offerings to make the additional expense worthwhile. Based on the food and drink offerings alone the answer is probably no (even I can’t eat that many brownies but I do my best). That said, the customer service is what would really make this upgrade special. So if the Regetta Club falls short in that area then my money is better spent elsewhere. I hope that you forwarded your concerns to Disney to help get them back on track. Thanks for taking the time to share your story. So, who wants to try the Poly’s Club? 8(|:-)

Thanks for reading, Colin! I’d love to try the Poly Club! I completely agree with you that the food is great but doesn’t necessarily add up to a worthwhile investment. The service was really just ok at at the Regatta Club and that’s really what would keep me from going back.

We’ve stayed at the club level at the Polynesian & the Boardwalk and have loved them both. We started because we have five people in one room, and it’s easier to get big enough rooms on the club level. The staff has always been incredibly helpful, but we think the food and drink options make it. We tend to get breakfast there in the mornings, have snacks throughout the day, and then have a drink before or after dinner (or both!). Plus, staying on the club level encourages us to enjoy the amenities of the hotel more–and to take much-needed breaks from the park, so we stay cheerful all trip.

I’d really like to try the Poly of Boardwalk since they are my two favorite resorts anyhow. I’ve heard the service at both concierge levels is fantastic as well. I did find that going back to the lounge a lot was very relaxing too! For this reason I think I’d want to do club level on the monorail or Epcot area only so I could frequently take breaks easily

Well, once again, I have to say that my experience at YC concierge level was MUCH different than yours. We have stayed at other Disney club level resorts and actually prefer YC over the others. I have only had exceptional service and help from the CMs. Our last stay at YC was in February and our next one will be at Christmas. I can’t imagine things would turn that bad in just 7 months. I would be very disappointed not to be able to check in on the 5th floor. Can someone offer an explanation as to why that happened ? Thanks for your report.

I’m glad you had a better experience than I did! I’ve heard people say that places like the Poly and AKL are far superior than the YC, but you never know. Everyone has varying experiences and opinions. I hope you have a great time on your Christmas trip! Theres nothing quite like WDW in December.

I stayed at the Poly, Beach, and recently the Yacht club levels and it’s a nice perk. One thing I enjoyed about Yacht’s and Poly’s was they stocked the fridge with plenty of soda and left the side door open after hours so if you came back from EMH you could grab one, or three, The beach club’s was always locked after hours.

It is, indeed, a nice perk, but I’m not sure its worth the money for me. It was nice that the side door was left open at Yacht even though I felt like I was sneaking in or something hehe. I’m glad you’ve enjoyed your concierge experiences!

My family stayed on the Club Level at YC in June 2010. Similar to your experience at check-in, we were instructed to check-in at the main desk in the lobby. A cast member from bell services brought our luggage up, but we were left to our own devices as to getting off the elevators, orienting ourselves to the lounge, and finding our room. No club level cast member met or greeted us as we got off the elevators, introduced themselves, or offered assistance.

To my family, the best part was access to the lounge with the food & drink offerings throughout the day. I am a travel agent and, because of the room discounts offered TAs, we were not able to book a package thus were not eligible for the dining plan option. In our case, it was more economical to stay on the club level. If you are booking a package, I think that the dining plans are a better choice than spending the $$ to stay on the club level at YC.

One highlight of our trip on the club level was when we returned to the resort one evening and discovered that one of our purchases was damaged. The club level CM was able to handle the exchange and have a replacement delivered to the room the next day.

Oh man your check in was even worse than mine! We at least had someone come greet us even though we had to fight with the girl at the check in desk about our balance.

Access to the food and drink is great but I’d be hard pressed to say its worth the cost of staying club level. Since your stay is discounted its great!

That’s great that they could helped you with your damaged purchase. I’m glad to see some good service being given. I swear they stared at me like I was from Mars every time I talked to the people at the desk.

Thanks for sharing your story, Kristen. It sounds just as I had imagined.

Thanks for reading, Becca!

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Disney Club Level Concierge Services

Benefits of Club Level        Food       Resort Specific Offerings

Disney Club Level Concierge services at any hotel offer additional services and access to a knowledgeable and attentive staff. Concierge services at Disney resorts are no exception. Rooms with access to concierge services come at a cost, but it is a luxury with benefits. Concierge level rooms are offered at all the Disney Deluxe resorts . Disney typically refers to these rooms as “club level” rooms to avoid confusion since there is a lobby concierge desk at each Disney resort. Coronado Springs also offers a business class that has some similarities to club level as well.

The Benefits of Disney Concierge Services

Guests who will be staying in Disney Club Level Concierge rooms have access to the concierge staff to assist with planning before their arrival. The concierge Itinerary Planning Office can help to secure dinner show tickets, arrange dining, and will assist with recreation reservations. They can also help with any other pre-arrival arrangements you may want to make. Be sure to mention if you are celebrating a special event—the concierge staff can be full of suggestions and surprises. The staff is also available once guests arrive and can sometimes help obtain even difficult Advanced Dining Reservations on short notice. Guests complete a Personal Itinerary Planner form after booking and return it to the Itinerary Planning Office to assist in making appropriate reservations.

Disney Club Level Concierge rooms usually offer additional amenities including robes to use during your stay, additional toiletries, turn down services, USA Today newspaper, and more. A refrigerator or coffee maker with coffee and tea assortment are available in each room. Concierge guests are also offered a separate check-in area or procedure-usually at or near the lounge.

One of the largest benefits of staying in a concierge or club level room is secured key card access to the resort’s concierge lounge. The lounge will have a variety of food and drink offerings throughout the day. The offerings and times vary according to the resort, but a brief overview is provided below. Most of the lounges are also a very comfortable spot to relax and include tables with chairs, comfortable couches and chairs, and a large screen TV with DVD.

Food Offerings

The general Disney Club Level Concierge schedule below is followed by most of the concierge lounges at Disney. Times are approximates and vary according to resort. Of course this schedule is always subject to change and offerings can vary. Check with the concierge staff for a more details and accurate listing.

• 6:30 a.m. – Coffee is available
• 7:00 – 10:30 a.m. Continental Breakfast with juice, coffee, tea, cereals, fruit, breakfast pastries and breads
• 11:00 a.m. – 4:00 p.m. Snacks and/or tea with sodas, iced tea, lemonade, coffee, tea, and snack foods like crackers, pretzels, cookies and nuts.
• 5:00 – 7:00p.m. Hot appetizers, children’s corner, cruidites, cheese tray, beverages, wine and beer.
• 8:00 – 10:00 p.m. Desserts and cordials with a selection of cordials and desserts from the resort’s restaurants.
• All Day (7:00 a.m. – 10:00 p.m.) Whole fresh fruit and beverages

Resort Specific Club Level Information

Animal kingdom lodge.

There are 55 club level rooms and 19 suites available. The Animal Kingdom’s Kilimanjaro Club Lounge is located on the 6th floor of the resort. Concierge Rooms are located throughout the resort and there are some Deluxe Villa rooms that have access to concierge services as well.

One of the big draws for concierge guests at the Animal Kingdom Lodge is the access to the Sunrise and Sunset (Wanyama) safaris. There is an extra charge for both of these tours, but they are both very unique and exciting experiences. The Sunrise Safari offers guests a unique and private safari and breakfast at Disney’s Animal Kingdom Lodge . While the Wanyama safari gives guests a unique tour of the savannas at the Animal Kingdom Lodge as well as dinner at Jiko , a signature restaurant at the Lodge.

Beach Club and Yacht Club Resort

Beach Club offers 73 club level rooms and 22 club level suites. The Yacht Club offers 67 club level rooms and 22 club level suites The Beach Club’s Stone Harbor Club and the Yacht Club’s Regatta Club Lounges are located on the 5th floor of the resorts. Also worthwhile to note the rooms at the Beach Club do not all have balconies, if this is something that is important to you remember to request this when making your reservation.

Boardwalk Inn

The Boardwalk Inn offers 37 club level rooms and 20 club level suites. Known as the Innkeepers Club, the concierge rooms and lounge are located on the fourth floor of the Boardwalk Inn . Concierge rooms are also located on the fourth floor. The lounge has a nice balcony, and is a very comfortable and inviting room. There have been many star sightings in this lounge – probably due to the really nice suites located on the concierge floors.

Contemporary

The Contemporary Resort offers a total of 53 club level rooms and 27 club level suites. The Contemporary has two concierge lounges with two different names – the Atrium Club Concierge and the Tower Club Concierge. The Atrium Club concierge lounge and rooms are located on the 12th floor of the resort. Rooms have a view of Bay Lake or the Magic Kingdom. The lounge on the 12th floor also has three balconies that have a view of the Magic Kingdom and the fireworks. The Tower Club concierge is located on the 14th floor and rooms can have a view of Bay Lake or the Magic Kingdom. Both lounges serve the same foods and have the same service and the 12th and the 14th floor of the resorts are only accessible to guests staying on that floor.

Coronado Springs

Coronado Springs offers Business Club level rooms with access to a new concierge lounge called Coconino Cove. The rooms are located in the Cabanas building 9B of the resort. Business Club Level services include personalized Front Desk and Guest Services and turndown service. Other amenities for guests with access to Coconino Cove include:Use of in-lounge iMac and PC stations, computer gaming consoles and flat screen televisions

• Electronic device charging stations & boarding pass printing
• Areas suitable for small groups to gather and meet in a relaxed setting
• Assistance with dining reservations, ticket information and other special requests
• Food & beverage offerings throughout the day.

The business lounge is not staffed at Coronado Springs. The concierge lounge features continental breakfast, midday snacks and evening wine (additional fee) and cheese. Coconino Cove is open daily from 7:00 a.m. – 10 a.m. and 5 p.m. – 10 p.m.

Grand Floridian

The Grand Floridian offers 156 club level rooms and 25 club level suites. The Grand Floridian Resort & Spa has concierge rooms located in the main lodge building and the Sugar Loaf building. Sugar Loaf club level rooms are located in the Sugar Loaf Key building, and can have views of a courtyard, garden, pool, or the Seven Seas Lagoon. The concierge lounge is located on the first floor of the Sugar Loaf building. Royal Palm club level rooms are located in main building and the lounge is on the fourth floor of the building. The lounge overlooks the lobby area of the Grand Floridian and you can hear the piano player as well as the band in the evening. One thing to note about the Grand Floridian concierge rooms is that there are many different room configurations, views and also many different prices. For an additional fee, Grand Floridian club level guests can request a private pantry (a stocked mini-bar.)

Polynesian Village

The Polynesian Village offers 102 club level rooms and six club level suites. Concierge rooms are located in the Hawaii longhouse and suites are located in the Tonga longhouse. There are two types of room ‘views’ in the Hawaii building water view and garden view. If you splurge and get a water view room at the Polynesian Village , you will have a wonderful view of the castle. The lounge is also located in the Hawaii building. It is a wonderful-two floor area with walls of windows so you can enjoy the wonderful view looking over the lake toward the Castle. The lounge is an excellent spot to view the MK fireworks, especially with the dessert and drinks that are typically available at that time.There is a second Club Level lounge in the Tonga building that is available from 7:00 a.m. – 3:00 p.m. only. Since it closes earlier, evening food items are not available.

Wilderness Lodge

The Wilderness Lodge offers 67 club level rooms and eleven club level suites. Concierge rooms at the Wilderness Lodge have access to the Old Faithful Club concierge lounge. Disney Club Level Conciergerooms and the lounge are located on the 7th floor of the Wilderness Lodge . The lounge area overlooks the lobby-one of the nicest lobbies in all of Walt Disney World. If you enter the lobby and look up to the top of the resort, you may catch a view of the lounge area. Rooms can have a view of the courtyard, woods, or other areas of the resort.

People often ask if Disney Club Level Concierge is ‘worth’ the extra cost.  Concierge services are designed as an extra level of service. They were never designed as a money saving alternative. Although the food and snacks are nice, with the exception of the continental breakfast, they were not designed to replace an entire meal. The biggest draw is the convenience and the extra services. It is hard to put a price on convenience, and even more difficult to put a price on the extra care, services,  and attention provided by the concierge cast members. Guests often stay at the concierge level when looking for extra relaxation, or extra pampering, or just that extra something special. It is also a great place to celebrate a special occasion like a birthday or anniversary .

Walt Disney World Resort Free Quote

Start planning your Walt Disney World Resort Vacation with The Magic For Less Travel . Use the form below to request a free no-obligation quote, and one of their counselors will get in touch with you to begin planning. The Mouse For Less recommends the Walt Disney World vacation planning services provided by our sponsor, The Magic For Less Travel. Their expert planning advice will help you make the most of your vacation time and money. The Magic For Less Travel is an Authorized Disney Vacation Planner and provides service free of charge.

Privacy Overview

Disney’s Yacht Club Resort

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Disney’s Yacht Club Resort is an excellent choice if you want to stay in a luxury hotel which is close to all of the Walt Disney World parks and within easy walking distance of Epcot. The Yacht Club is located on the shores of Crescent Lake next to it’s sister resort Disney Beach Club . Both resorts have a very upscale feel and look. You are taken back to another era of the late 1800s East Coast seaside resorts.

Photo by expressmonorail

As you would expect from the name, The Yacht Club has a strong nautical theme which is played out in all areas of the hotel.

One of the best features of both resorts is that they share the very best swimming pool of any of the Walt Disney World hotels – Stormalong Bay.

Here is a guide to the Yacht Club Resort Hotel which will give you details on the rooms, restaurants and other facilities available at this fabulous Walt Disney World resort hotel.

What Are the Rooms Like At The Disney Yacht Club Resort?

Photo by vortech

The Yacht Club has a total of 621 rooms. The standard rooms are an average of 380 square feet. Most have 2 Queen beds and a day bed so they can sleep up to 5 guests. There are also some rooms with King sized beds but as there are only 56 of these rooms you do have to make sure you request them at the time of booking. As with all requests Disney will do their very best but make no guarantees.

All the rooms are nicely decorated in nautical colors of navy blue and white. All of the rooms have either a balcony or a patio. As with many of the Disney World deluxe hotels there is the convenient feature that the double sinks are located outside the bathroom.

Where are the Best Rooms at The Yacht Club Resort Hotel?

Guests in standard rooms have a choice of standard, garden or water view rooms. The standard rooms have a view of either the parking lot or a roof top.

The Garden View rooms are a step up from the standard view and offer nice views over the landscaped areas, the quiet pool and the wedding gazebo.

The most sought after rooms (which are charged at a premium) are the Water View rooms. Note that this does not necessarily mean that you have a view over Crescent Lake, as some of the Water view rooms overlook Stormalong Bay. These rooms overlooking the swimming pool are obviously less desirable than those overlooking Crescent Lake. Be aware that because of the design of the hotel even if you book a Water View you still may not get a full view of Crescent Lake.

Disney Yacht Club Hotel Concierge Rooms

The Yacht Club also has 71 Club Level Concierge rooms and 20 Suites. All of these are located on the 5th level top floor of the hotel.

The Concierge Rooms are almost exactly the same as the standard rooms with a few extra perks. As always with concierge it is a very personal choice as to whether you think these perks are worth it. If you want television speakers in the bathroom, robes and nightly turndown service then concierge rooms offer these.

Of course you also have access to the 5th floor Concierge Lounge with complimentary snacks and beverages. The Concierge staff are very knowledgeable and can help you with making reservations for dining and recreation, and of course answer any questions for you about how to make your Disney stay more magical.

The 20 Suites are also on the 5th floor Concierge Level of the hotel. If your budget will stretch that far then choose from a selection of luxury suites including The Turret Suite, The Commodore Suite or even the most luxurious Captain’s Deck Suite.

Disney Yacht Club Restaurants

If you stay in any of the Epcot hotel resorts you are within very easy reach of many of Disney World’s best restaurants. The Boardwalk and Epcot World Showcase are within walking distance.

The Yacht Club also has it’s own excellent dining options. The Yachtsman Steakhouse is open for dinner and has a great menu of traditional steakhouse food. This is a very popular restaurant and Advance Dining Reservations are recommended.

If you are looking for something a little more casual then opt for breakfast, lunch or dinner at Captain’s Grille . Here you will find the usual favorites for breakfast. The lunch and dinner menus have a good choice of American classic dishes with a particular emphasis on seafood.

There are also 2 lounges in the Yacht Club. The Ale and Compass Lounge, and The Crew’s Cup are great places to sit and relax. If you want some of the best ice creams in Disney World then try Beaches and Cream .

Recreation at Disney’s Yacht Club Hotel

Photo by lorenjavier

One of the major attractions of the hotel is Stormalong Bay swimming recreation area. This amazing resort pool is shared with The Beach Club Hotel and is widely seen as the very best swimming pool at any of the Walt Disney World resorts.

The pool is huge. Covering an area of 3 acres and with 750,000 gallons of water this is a wonderful water playground for all guests. One of the best features is the ‘lazy river’ feature where all you have to do is float around and relax. You will also find a water slide, water falls, shallow beach entry for paddling, deeper areas for swimming, and of course plenty of lounge chairs for just relaxing around the pool.

If you want something a little less noisy then there is a quiet pool with a hot tub available.

Other activities include The Ship Shape Health Club which is available to Yatch Club resort guests free of charge. An excellent place for jogging is around Crescent Lake. Boat and bicycle rentals are also available.

Another very nice feature here is that you can relax on the sandy beach in front of the Beach Club. There are loungers here and often there are very few people so you can feel as though you have your very own private beach whilst you relax and watch the world go by around Crescent Lake.

Disney Yacht Club Transportation

One of the best features of the Yacht Club is of course the location. You are within easy walking distance of Disney’s Epcot World Showcase entrance. You can also take boat transportation to both Epcot and Disney Hollywood Studios. All of the Boardwalk shopping and dining venues are also just a short stroll away.

Access to the other Disney parks of Magic Kingdom and Animal Kingdom, Downtown Disney, Typhoon Lagoon and Blizzard Beach are by bus transportation.

Disney’s Yacht Club is a great choice for anyone looking for a Disney resort with a great location, excellent rooms and facilities. And of course who can resist Stormalong Bay?

You may also like:

Disney Beach Club

Disney’s Boardwalk Inn

Top 10 Disney World Hotel Resorts

Alison Meacham is the founder of EverythingMouse Disney Blog. For over 15 years she has shared her love of Disney Parks, Disney Cruises and Universal Orlando.  In over 30 years of Disney Travel she has spent countless months in Disney Parks and has sailed on over 45 cruises. A British native and now a United States resident she splits her time between California, Florida and the UK. And spends a serious amount of time sailing the seven seas. She helps over 200,000 people per month follow their Disney travel dreams.

Disney World Deluxe Hotel Resort

Sunday 30th of March 2014

[...] Disney’s Yacht Club Resort [...]

Hotels Near Epcot – EverythingMouse

Friday 23rd of March 2012

Disney's Yacht Club Resort

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While Guests may see or hear construction work during daytime hours, most Resort hotel amenities will remain available.

What Makes This Resort Hotel Unique

Disney Skyliner Transportation

This gondola system offers a bird's eye view as it whisks you and your family away to EPCOT and Disney's Hollywood Studios.

Outdoor Water Recreation Area

Discover a life-size shipwreck, pools, lagoons and more at Stormalong Bay—a 3-acre water wonderland. Read More

Discover a life-size shipwreck, pools, lagoons and more at Stormalong Bay—a 3-acre water wonderland.

Climb the mast and zip down one of the highest hotel waterslides at Walt Disney World Resort. Catch currents on an inner tube in the lazy river, unwind in one of 3 whirlpool spas and relax on the elevated tanning deck. Children can wade into the main pool from a gentle slope and splash about in 2 kiddie pools—including one with a miniature waterslide.

Prefer a more tranquil experience? Explore 3 all-ages quiet pools—each with a whirlpool spa—located throughout Disney’s Yacht & Beach Club Resorts.

Learn more about recreation at Disney’s Yacht Club Resort.

Yachtsman Steakhouse

Savor mouthwatering steaks, seafood and more at this sophisticated, family-friendly restaurant.

Ship Shape Health Club

Enjoy a workout or indulge in a massage at this full-service fitness center.

Dog-Friendly Accommodations

Bring your pampered pooch to stay with you at Disney’s Yacht Club Resort. Read More

Bring your pampered pooch to stay with you at Disney’s Yacht Club Resort.

Here at Walt Disney World Resort, we know that dogs aren’t simply pets—they’re members of your family. And since family is at the heart of everything we do, for a limited time, your furry friends are welcome to join you at select Disney Resort hotels. Let the tail wagging commence!

Note: Limit 2 dogs per room. Restrictions and fees apply.

How to Book Bring your dog along on your upcoming visit by calling (407) 939-5277. Guests under 18 years of age must have parent or guardian permission to call.

Services for Guests with Dogs During your stay, Best Friends Pet Care can provide assistance with day care and other pet services (fees apply). For details, please call (877) 4-WDW-PETS or (877) 493-9738, or visit bestfriendspetcare.com . Guests under 18 years of age must have parent or guardian permission to call.

Some restrictions on certain pets may apply. Before you arrive, be sure to download the official dog policy PDF .

Need More Room?

Consider booking a Disney Deluxe Villa with just-like-home amenities like a kitchen, washer, dryer and private bedrooms. Read More

Consider booking a Disney Deluxe Villa with just-like-home amenities like a kitchen, washer, dryer and private bedrooms.

When you stay at Disney’s Beach Club Villas , you’ll enjoy the same benefits offered at Disney’s Yacht Club Resort—along with spacious Disney Deluxe Villa accommodations. It’s an outstanding home base for your Walt Disney World vacation.

Discover the Villa Difference Disney’s Beach Club Villas and other Disney Deluxe Villa Resorts offer accommodations with just-like-home touches that go beyond the traditional hotel room.

Choose from 1-, 2- and 3-Bedroom Villas—as well as Cabins and Bungalows at select Resort hotels—with the following features:

• A full kitchen , so you can prepare meals and snacks from the comfort of your villa
• Spacious living and dining areas where your family can share even more quality time together after you return from the parks
• Separate bedrooms that offer space, privacy and tranquility – so it’s easy to rest, relax and recharge your spirit after each exhilarating vacation day
• A washer and dryer , so you can pack lightly and avoid airline baggage fees

A little more than you need? Disney Deluxe Villa Resorts also feature Deluxe Studios, which feature a kitchenette and sleeper sofa—a great option for smaller travel parties and shorter stays.

Reservations and Rates Check availability and nightly rates at Disney’s Beach Club Villas.

More Magic for Your Stay

A More Magical Stay Starts with "Hey Disney!”

The "Hey Disney!" voice assistant experience features tons of character fun plus a helpful host, who can order you extra towels and answer lots of your park questions.

Disney Signature Services

Guests staying in Club-level rooms and suites are eligible for personalized vacation-planning support.

Enhance Your Stay with the My Disney Experience App

Simplify your arrival, access your room and discover a world of fun with this helpful app. Read More

Simplify your arrival, access your room and discover a world of fun with this helpful app.

Be sure you have the latest version of the My Disney Experience app to enjoy these handy features during your stay.

Check In and Check Out with Ease

Enjoy a simplified arrival at your Disney Resort hotel! Use the app to begin the check-in process , view your room number and even unlock your door .

At the end of your stay, there’s no need to stop by the Front Desk if you have a valid payment card on file or a zero-dollar balance on your account. Instead, check out of your room via the app by visiting My Reservations or your Hotel Account.

Plan, Play, Dine and Unwind

There are many more ways to enhance your stay! With the app, you can:

• Make vacation plans during your stay—and review existing plans
• Enter the theme parks (with a valid park reservation and valid admission) using Disney MagicMobile service
• Order food and beverages with mobile order service
• Check park schedules
• Get directions
• Explore transportation options
• View your Disney PhotoPass photos

And that’s only the beginning!

Learn more about the My Disney Experience app .

Available for iPhone®, iPad® and smartphones for Android™. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. If you’re under 18, get your parents’ permission first. Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc .

Lightning Lane Passes

Plan ahead and save time in line for select attractions and experiences! Guests staying at Disney Resort hotels or other select hotels can purchase Lightning Lane passes—and choose experiences—up to 7 days in advance of their stay.

View Rooms and Prices

Hotel Address

(407) 934-7000

Check Availability

Change your travel dates, change your travel party size, use cobrowse to share your screen.

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Disney's Yacht Club Resort

Resort Amenities

In-Room Floral & Gifts

Delight that special person in your life with a personalized in-room surprise—such as vibrant flowers and fun gifts! Read More

Delight that special person in your life with a personalized in-room surprise—such as vibrant flowers and fun gifts!

Whether celebrating a birthday, anniversary, first visit or romantic occasion, In-Room Floral & Gifts are sure to bring joy.

Choose from beautiful gift baskets, snack baskets, themed balloon bouquets and enchanting floral arrangements—all designed to celebrate your special moments while visiting Walt Disney World Resort.

Explore great gifts and surprises —or call (888) 814-8718 to learn more!

Order In-Room Floral & Gifts Order online anytime for delivery to any Disney Resort hotel and other select locations.

Deliveries are available 7 days a week. For same-day delivery, please order by noon.

Resort Transportation

Get around Walt Disney World Resort with ease using these convenient, complimentary transportation options. Read More

Get around Walt Disney World Resort with ease using these convenient, complimentary transportation options.

Disney Skyliner Transportation This new gondola system offers a bird’s-eye view while connecting Guests to EPCOT and Disney’s Hollywood Studios from select Disney Resort hotels. A Disney Skyliner station is conveniently located at the International Gateway to EPCOT—just a quick stroll away from Disney’s Yacht Club Resort.

Learn more about Disney Skyliner transportation.

Disney Bus Transportation Most areas throughout Walt Disney World Resort—including theme parks, water parks, Disney Resort hotels and the Disney Springs area—are accessible by complimentary bus transportation. The bus stop at Disney’s Yacht Club Resort is located a short walk from the lobby.

Learn more about Walt Disney World bus transportation.

A More Magical Stay Starts with "Hey Disney!”

The "Hey Disney!" voice assistant experience features tons of character fun plus a helpful host, who can order you extra towels and answer lots of your park questions.

Minnie Van™ Service

Dash about in Disney style with Minnie Van service Connected by Lyft for travel within Walt Disney World Resort. Please note: this service is separate from your vacation package and subject to additional charges.

Learn more about Minnie Van service.

Complimentary Wi-Fi Internet

Explore parking options at this Disney Resort hotel. Read More

Explore parking options at this Disney Resort hotel.

• Overnight self-parking is complimentary to Guests staying at Disney Resort hotels at Walt Disney World Resort.
• Valet Parking is $39 per night (includes sales tax)
• Standard self-parking is complimentary for day Guests while they enjoy select dining, shopping, entertainment and recreation experiences at this Disney Resort hotel.

Services and fees are subject to change without notice.

Learn more about parking at Walt Disney World Resort.

Online Check-In

A 24-hour ATM is located near the Front Desk.

Learn more about ATMs at Walt Disney World Resort.

Visit the Front Desk to exchange foreign currencies.

Business Center

Fax, copy, print, ship and more at the Business Center, located just inside the Convention Center.

Learn more about Business Center services and locations at Walt Disney World Resort.

Designated Smoking Areas

Disney Meetings & Events

Planning a meeting? Read More

Planning a meeting? The Convention Center at Disney’s Yacht & Beach Club Resorts offers 73,000 square feet of flexible meeting and function space for events large and small. Between meetings, your team can rent motor boats, relax on white-sand shores and enjoy mouthwatering cuisine.

Learn more about Disney Meetings & Events .

Housekeeping Service

When you stay at a Disney Resort hotel, enjoy peace of mind knowing that your room will be thoroughly cleaned prior to your arrival and will receive full housekeeping service daily for the duration of your stay.

Learn more.

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Is Disney Cruise Line concierge level worth it? We tested it to find out.

When you sail on a Disney cruise, everyone gets access to included food, good service and great entertainment. But there's a class of cabins and guests that get a little bit of extra pixie dust — Disney Cruise Line concierge guests.

Disney Cruise Line sits toward the pricier end of the cruising spectrum, even in the most basic of staterooms. But let's assume you've already decided that the cost to cruise with Disney — with the Disney characters, access to an included rotating dining room schedule and evening Broadway-caliber Disney shows — is worth it for you.

Looking at the cabin and amenity options available on Disney cruise ships, you may eventually go further down the rabbit (er, mouse) hole and wonder if Disney Cruise Line's concierge-level rooms and service are worth an additional premium.

To answer this question, we've sailed in a concierge-level room (twice) to see what exactly all that extra cash gets you on Disney Wonder and, more recently, on the new Disney Wish . Here's what we found out about Disney Cruise Line concierge-level rooms, benefits, service and lounge, and whether or not the perks are worth the additional cost.

What is Disney Cruise Line's concierge level?

Disney Cruise Line's concierge level is similar in some ways to a club-level room at a Disney World or Disneyland resort hotel. You pay more for this type of accommodation in exchange for access to a lounge, more attentive service and additional benefits. But the extras for concierge service on a Disney cruise ship actually go much further than the added benefits of a club room at the Disney parks.

Those who decide to spend the extra cash for a concierge-level room will be spoiled with earlier booking dates for excursions and activities, special onboard meals and offerings, the ability to book cabanas at Disney's Castaway Cay private island before others, early access to the theater in the evening to nab the best seats and a private lounge to utilize on the ship.

To access the concierge level on a Disney cruise, you have to book a concierge room type, and the benefits and upgraded service then convey with that cabin type. It's not an add-on you can tack onto an otherwise non-concierge stateroom.

Stateroom types within that concierge class of rooms start at the verandah-level room (i.e., a cabin with a private balcony) and go up in price and size to include a variety of suites. If you're already thinking you want to book a suite, you don't also have to decide about concierge level; you will automatically get Disney Cruise Line's concierge service included with your premium accommodations.

However, if you plan to book a cabin with a balcony, you will need to decide whether you want a room with the standard inclusions or if you want to upgrade to a concierge room with a balcony and all the extra Disney Cruise Line concierge benefits. The difference can be thousands of dollars.

When I priced out Disney Cruise Line concierge rooms, cruise fares started at just over $3,000 for a short sailing for two people. Prices go up to tens of thousands of dollars for concierge level for the larger suites or on longer sailings.

FOR NO-COST ASSISTANCE WITH PLANNING AND BOOKING YOUR NEXT DISNEY VACATION, CHECK OUT TPG'S DISNEY BOOKING PARTNER, MOUSE COUNSELORS .

Related: Best credit cards for cruises

Disney Cruise Line concierge benefits

Booking a concierge-level room on a Disney cruise brings many perks beyond access to the physical concierge lounge. Here's a quick summary of some of the Disney Cruise Line concierge benefits.

• Priority booking of activities and excursions 120 days before sailing.
• Priority boarding — be among the first on the ship.
• Access to the concierge lounge with included food and drinks.
• Complimentary wine, beer and spirits in the concierge lounge in the evenings.
• Free popcorn in the movie theaters.
• Priority seating for the evening shows.
• Priority walk-off on debarkation day.
• Room service ordering of hot breakfast or dinner from the main restaurants.
• Access to knowledgeable and helpful concierge hosts.

To appreciate the value of these perks, you have to understand how activity bookings work on a Disney cruise. Most cruise lines, including Disney, have an elite status pecking order in terms of when you can board, book premium onboard restaurants, make spa appointments, secure shore excursions and schedule onboard activities.

On Disney Cruise Line, first-time cruisers can make those bookings starting 75 days before sailing. That sounds like plenty of time, but unfortunately, those who have sailed with Disney before can make the bookings 90 to 120 days before setting sail, depending on their Castaway Club status .

However, if you book concierge level, the concierge team asks for your activity preferences via email 125 days before your sail date. They put in your requests precisely when the 120-day booking window opens, so essentially no one can book anything before you. This jump-start increases the odds that you get the spa times, onboard tastings, adults-only restaurant reservations and excursions you want.

Notably, if you want to book a private cabana at Castaway Cay, you basically have to sail in concierge level or have a high tier of status within the Disney Cruise Line program to snag one, as they book up quickly. This strategy works better on Disney's smaller ships; Disney Wish has so many concierge rooms that there's no guarantee you'll get a private cabana if everyone else is vying for the opportunity, as well.

Those in a concierge-level suite can also order from an expanded room service menu that includes meals from a main dining room on the ship. This is the only way to get a hot breakfast delivered to your stateroom.

Disney Cruise Line concierge guests also get priority tendering to ports, when required. Thanks to priority boarding times on embarkation day, we were the third family to come aboard when we sailed on Disney Wonder, which meant we got several more hours on the ship than we did on our first cruise. Boarding first also meant we had the pools and slides to ourselves for a long time.

Port Canaveral, the departure port for several Disney cruise ships, offers an entire lounge with a stocked fridge where concierge guests can wait before boarding starts for that group. Your special treatment starts before you even walk on board.

Once onboard, plan on stopping by the exclusive embarkation-day lunch for concierge-level guests, so you can avoid the lunchtime crowds and get to know your concierge host team. While it's not mandatory to attend, the lunch is a good way to kick off your cruise (before or after you've gotten in any early swimming you want to do).

Pro tip: Get the welcome-aboard sundae if it's on offer.

For me, the best part of the concierge magic is the final thing the concierge staff can do for you on the last morning of your sailing.

On our first cruise, getting off the ship literally took hours. We burned off our "vacation high" in a hurry. But when you cruise in the concierge level, you can enjoy a light breakfast in the lounge, and then the staff can take you and your luggage down a private elevator and straight to the walkway off the ship. Debarkation takes mere minutes.

This may not sound impressive until you've done it the other way, battling thousands of cruisers also ready to disembark. I'm here to tell you that experiencing no lines, no stress and no regrets as the concierge staff escorted us off the ship made for an easier transition back into the real world.

Inside the Disney concierge lounge

The physical concierge lounge is a tangible hallmark of Disney Cruise Line's concierge-level service.

On Disney Wonder, the lounge is located midship on Deck 10, which is almost as high as you can go on the ship. On Disney Wish, the concierge lounge is on decks 12 and 13, which was also one of the topmost decks on that ship.

You must use your keycard to get into the lounge. Near the entrance, concierge staff are waiting to assist you; they will quickly get to know you over the course of the cruise. The staff are basically your cruise fairy godparents. (On the flip side, they'd totally know if you tried to bring in a non-concierge guest, so don't do that.)

The lounges themselves each have a food and beverage area (with a great coffee machine!), along with various seating areas. On Disney Wish, the lounge had a good-sized bar, plus hot tubs and a small pool deck just for concierge guests.

Except on debarkation day and for a private Disney character meet-and-greet when we sailed on Disney Wonder in early 2020, the lounge was rarely crowded during our visits.

In the concierge lounge, you'll find light snacks and small plates that rotate throughout the day with some treats you can only get in this lounge.

On Disney Wish, we enjoyed the lunchtime sushi rolls that we only found in the concierge lounge. We loved to pop in for a snack or dessert for the kids. Since the lounge was so close to the concierge rooms on Wish, it was logistically simpler to grab a quick breakfast or snack there rather than heading over to the main onboard restaurants.

Related: How we made our second cruise better than the first

But what I truly loved about Disney's concierge lounge was the help-yourself-fridge. We stocked the mini-fridge in our stateroom from this main fridge, as well as loaded our backpack before shore excursions.

Each evening, complimentary beer, wine and spirits are served in the lounge by bartenders who seemed to know everyone's names by the second evening. Don't worry if you don't drink or you want something for your kids, mocktails and alcohol-free "daiquiris" were available upon request.

Disney Cruise Line concierge rooms

Disney Cruise Line concierge rooms generally start at the oceanview with verandah level, and they will be clearly labeled as concierge rooms when booking. Disney Wish also offers a few 357-square-foot family oceanview rooms with floor-to-ceiling windows without verandahs within the concierge class, too.

If you're looking for more space, the ships have one-bedroom, two-bedroom and specialty suites (like the insane 1,966-square-foot Tower Suite on Disney Wish). As previously mentioned, all Disney Cruise Line suites come with included concierge access and services.

On Disney Wish, we qualified for concierge access by sailing in a 608-square-foot one-bedroom suite that was just a few doors down from the concierge lounge. It had a master bedroom with a king-sized bed, gorgeous bathroom with a Tangled-inspired mosaic over the bathtub, living room with a couch that converted to a bed and a dining area with a table for four. The divider between the living and dining spaces contained a Murphy bed that pulled down into an additional single bed. The suite more than comfortably slept my two kids, my mom and me.

On Disney Wonder, we had a slightly larger 614-square-foot one-bedroom suite that also conveyed concierge benefits. This suite actually felt more spacious than the one on Wish, though clearly has a more classical look. In both cases, we were royally spoiled with space and service compared to a more standard cruise cabin.

Related: How to choose a cruise cabin

How much do Disney Cruise concierge rooms cost?

Cruise prices vary dramatically, and that's especially true when you start layering in concierge benefits with Disney Cruise Line.

Looking about a year out on a short three-night Disney cruise from Florida to the Bahamas (including a stop at Disney's Castaway Cay), prices for an interior stateroom start at $1,554 for double occupancy or $2,555 for a family of four. On the same cruise, a non-concierge verandah room starts at $1,950 for two or $3,051 for four.

The lowest-level concierge stateroom (with verandah) starts at $3,180 for two or $4,411 for a family of four.

For that extra $1,500 to go up to concierge level, you get access to a little more time on the ship, are likely able to book exactly what you want with no stress, enjoy included evening drinks in the lounge, have snacks at the ready, get free popcorn at the movies, order hot room service breakfast (if you book a suite) and more.

Will almost doubling the cost of the cruise for those extras be worth it to everyone? Absolutely not.

In fact, I recommend against it for your first sailing on Disney Wish unless money is no object. That's because you'll feel compelled to spend your leisure and meal times in the concierge lounge when you should be out exploring all the ship has to offer and experiencing the food and entertainment at Disney's included restaurants.

For travelers who really enjoy lounges, streamlining all the processes, having access to free-flowing drinks and want the highest level of service, I'd argue that a concierge-level cabin can be worth it for a special occasion or once-in-a-lifetime Disney cruise.

On the other hand, for a seven-night Alaska cruise for a family of four, prices start around $7,000 for an interior stateroom, a verandah room is more than $11,000, and a concierge room currently starts at a staggering minimum of over $30,000. In that case, you'll probably never find me in a concierge room simply due to the cost.

Related: How to book a cruise using points and miles

Is Disney Cruise concierge level worth it?

You don't need to spend the extra money to book a concierge room to have a great cruise with Disney. It's already a premium cruise experience. But if you are debating whether concierge level is worth it, I'll try and help you decide.

For us, the biggest perks were the advance booking for meals and activities that wouldn't have been easy for a regular Disney cruiser to secure. The evening lounge drinks, free popcorn at the movies, available sunscreen and help from the concierge staff when our plans would change at the last minute (which happened a few times) were also pretty great.

The private deck on Disney Wish was nice, too.

I'd 100% book Disney concierge level again and would say it can be worth it — mostly on the shorter cruises where every minute matters more than it would on a seven- to 10-day cruise. Additionally, on those shorter cruises, you are more likely to have the stamina to not miss the evening lounge happy hours and to drop in a few times to try some of the snacks.

Those shorter cruises are also when there are fewer opportunities to fit in the adults-only restaurants, spa treatments, drink tastings and onshore activities, making the booking window advantage more important. I'd seriously consider buying up to Disney's concierge level on a three- or four-night sailing where I care about accessing specific restaurants and activities.

If you do get the chance to book a Disney Cruise with all the concierge perks, you're in for a treat. Start packing your cruise bag and planning those excursions and don't look back.

Related reading:

• 11 ways to save money on a Disney Cruise
• Why Disney cruises aren't just for kids
• 9 things you can only do on Disney Wish
• Disney's next ship to be named Treasure
• Comparing Disney, Royal Caribbean and Carnival Cruise Lines

Accommodations

Theme parks, disney cruise line – what you need to know, cruise line ships, disney private islands, recent walt disney world, recent disneyland, disney world reviews, other park reviews, recent reviews, allears style, newsletter home, reviews of disney’s beach club resort concierge level, {"@context":"http:\/\/schema.org","@type":"breadcrumblist","itemlistelement":[{"@type":"listitem","position":1,"item":{"@id":"https:\/\/allears.net\/","name":"all reviews"}},{"@type":"listitem","position":2,"item":{"@id":"https:\/\/allears.net\/reviews\/category\/walt-disney-world-resort-hotels\/","name":"walt disney world resort hotels reviews"}},{"@type":"listitem","position":3,"item":{"@id":"https:\/\/allears.net\/reviews\/category\/concierge-level-resorts\/","name":"walt disney world resort hotels concierge level reviews"}},{"@type":"listitem","position":4,"item":{"@id":"https:\/\/allears.net\/reviews\/disneys-beach-club-resort-concierge-level\/","name":"disney\\'s beach club resort concierge level reviews"}}]} all reviews > walt disney world resort hotels reviews > walt disney world resort hotels concierge level reviews > disney's beach club resort concierge level reviews, recommended by, reviewed by melmel82 review date: 11/10/2020, rating: (10) recommended.

Great for a splurge or if you can get it on a discount. I celebrated my 30th birthday with a trip to Disney and stayed conceirge level at Beach Club. One of the Cast Members bedazzled my birthday button. Everywhere I went everyone knew I was staying at the Beach Club. It made the trips so much fun and special.

Reviewed by Anonymous Review Date: 04/21/2020

I stayed at my favorite resort and for the first time at Club Level in December 2019. It was awesome from beginning to end. The staff were outstanding and got to know us so much so when we came in from the parks, be it mid afternoon or evening, they brought us our favorite alcoholic beverages and kept bringing more. Mimosas with breakfast every morning. Loved the variety of breakfast to include pressed espresso and snacks during the afternoon. The evening offerings were enough to fill us up so we didn’t need to buy dinner. Ice cream and beverages were available in a cooler at all times. The only thing I didn’t like was no bottled water but they did have a water dispenser as well as flavored water. After doing club level I will never go back to a standard room if I can afford it.

Reviewed by Anonymous Review Date: 02/20/2020

I have stayed at the Beach Club before and like the hotel, but never had the concierge experience. This past December a family member took my toddler and me to Disney, Beach Club concierge. What a great experience! Honestly, having breakfast right there every morning was awesome. There was a nice selection with pastries, some fruit, and one or 2 hot things (eggs or oatmeal). Evening snacks and desserts were great, different choices every day. My toddler especially loved the cookies! Mid-day the selection is small and basic, veggies/dip and hummus/pita type stuff. The space was great, with lots of tables and chairs, and even a kid sized table and chairs by the tv (showing Disney cartoons). Everything was decorated beautifully for Christmas (a nice cozy touch!). But the best part was the staff. Awesome helpful people. The food was always warm and restocked, staff members were constantly inquiring about how the food was and if you needed anything. They were also happy to chat and provide tips, or little known facts, or suggestions. The desk staff was equally helpful, including when I accidentally locked myself out of my room. The staff member got right up and walked to my room and let me in! We liked Beach Club concierge so much that I just booked the 2 of us another trip for this December!

Reviewed by alfy Review Date: 05/15/2016

Rating: (6) recommended.

We stay at deluxe resorts 2-3 times a year and are used to being greeted in the portico when we drive up. This latest trip, we had to park the car and then go looking for a staff member to take care of the bags. We were not greeted at the door by a concierge host, as is normal, but had to wait in line at the check-in desk. The clerk there kept us waiting while she tried fruitlessly to get someone to take us upstairs (there's no access to the fifth floor until your room number is activated on your wristband) and she ended up having to do it herself. Our room was finally ready some three hours after our arrival, but just inside the 3 p.m. check in time. Our room turned out to be smaller than similar rooms at the Yacht Club -- there was a four foot square intrusion in one corner, probably from the roofline, and there was no seating in the room other than a straightback desk chair. Uncomfortable if you're not ready for bed and want to read or watch TV. Staff members at the concierge stations never acknowledged our presence no matter how many times we passed by their desks, and there seemed to be trainees staffing the lounge who were hesitant to do very much.

Reviewed by MouseDaddy Review Date: 04/23/2016

Our family- myself, DW, DS & DD (15 yo twins) enjoyed a 5 night stay Apr 12-17. We had stayed club level @ BC in 2014 and were very pleasantly surprised by the renovations that had taken place since that last trip. To start, our 1 bedroom suite was furnished with what seemed to be brand new furniture. We had noticed on our last stay that the rooms were starting to look a bit run down. Disney did a great job of completely refurbishing everything...new paint, wood trim etc. The furniture was placed differently which opened up space and made the room feel larger. There isn't quite the level of theming we'd seen in the past, but the room was very well appointed. And honestly, we kind of enjoyed a respite from the constant Mouse reminders. There were subtle touches that reminded us of where we were but it also felt more like the upscale experience you'd expect for the cost. We really liked it. We were also very happy about the expansion to the Stone Harbor Club room. The new area, which looks great, has to be 3 times the size of the old room, which could get quite crowded. There were many more tables available and much more room to maneuver around the food offerings. I think that was a major concern in the past and nice to see Disney respond by expanding. We had arrived late and checked in at the front desk as SH was closed (Rachel was super as was Front Desk Mgr Tea). I had set up our ADRs & special events so we didn't require the services of the SH concierge cast members. But they were very friendly each time we visited the club and I saw them working with other guests quite a bit. The food offerings at SH were similar to what we've had in the past. They had a nice selection of breakfast items including bagels, pastries, fresh fruit with yogurt dips etc. Afternoon snacks were adequate, dinner offerings were all very good and it was nice having access to pop, beer & wine. The club cast members were all very friendly and welcoming, eager to help with requests for to-go coffee cups or a beer for dad at the end of the day. They did a great job of keeping the lounge clean and the offerings available & stocked. Everyone was top notch. Mousekeeper Michelle did a great job and was very flexible working around our schedule. But no towel animals? 🙁 IMHO...no review of the BC can be complete without touching on two aspects...First, the unparalleled awesomeness of Stormalong Bay. It has to be one of the best resort pool areas in the universe. So nice to just spend a lazy day there. It's traditionally where we decompress on our first morning/afternoon. We always enjoy a room service pizza under the gazebo and a treat from Beaches & Cream. Pixie dust heaven. And can it get any better?! Are you kidding?! It's Disney!! Of course it can!!! We were in room 3501...the very furthest Eastern end of the resort. A good stretch of the legs heading back to SH or the lobby (GPS would be helpful). But, oh my...we walk out a stairway exit door next to our room and we're literally 100 yards from the International Gateway entrance to Epcot...our favorite park. How cool is that? You're also just across Crescent Lake from the Boardwalk area and all that it offers. And with the Yacht Club, Swan & Dolphin added in, you've got a really nicely varied selection of restaurants to choose from. Another exceptional experience all the way around. BC is our default resort and we encourage everyone to stay there.

Reviewed by mdm24551 Review Date: 09/22/2015

Rating: (8) recommended.

We truly enjoyed the Stone Harbor Club at the Beach Club Resort. From the moment of our arrival we were treated as special guests. Our escort met us in the main lobby and accompanied us to the Club level check-in area where we were offered a complimantary champagne signature drink. The duty Concierge checked us in and provided us with the unique phone number and text message service to the Concierge Desk in case we needed any assistance during our stay. We made use of this service on several occasions and were always impressed with the service provided. Other than the Presidential and Vice-Presidential Suites all other rooms on the Club level are "standard" rooms, but our room was very nice to include a decently sized balcony overlooking the pool and lagoon. It was an awesome view that we enjoyed many evenings and mornings. In my humble opinion it is worth the extra cost to ask for this view. The pool can be a bit noisy at times, but only during family friendly hours. They could, however, lower the volume of the kids activities at the pool by 50% and still have it be more than loud enough for participants, and much less intrusive for other guests. The Stone Harbor Club was excellent. Great fresh fruit at breakfast and a unique make your own yogurt spread. Hot oatmeal was there every day. A hot egg dish would have been appreciated, but was not part of the deluxe continental breakfast offering. The early evening offerings varied from day to day and always included two hot dishes and several unique salads. They have an assigned Chef who really cares about what he is serving and it shows. Salads were unique, cheeses were top flight. All in all it was excellent. Drink offerings were more than adequate with numerous wine and beers selections all of good quality. Later in the evening liquors were offered with dessert and were also of top quality. Chocolate covered strawberries were not offered, and would have been a top notch addition had they been. Our stay was excellent and we would do this again. The lounge and the staff really made a magical WDW stay even better.

Reviewed by EleanorofAquitaine Review Date: 05/23/2015

Rating: (4) not recommended.

While we rarely stay at concierge level, we had little choice when the Epcot area hotels were so full at the height of the Flower and Garden Show but to book a concierge level suite. Compared to previous stays in the Beach Club villas and in concierge level rooms at the Polynesian (multiple times) and the Yacht Club, I have to say this was a major disappointment. One major aggravation--- our suite was not on the same floor as the concierge lounge. No padding down the hall in our house slippers at the end of the evening for a snack. No carrying breakfast back to our room. Yes, we had access to the concierge floor, but going down a long hallway to an elevator and then up to the concierge floor each time we needed anything from the lounge meant that we didn't make much use of the lounge at all. The suite was beautiful, to be sure, and at that price, it should have been. But we also had difficulty with the maid service. One morning, the maid cart was just down the hall from our room as we left for breakfast and when my husband came back upstairs after breakfast for a quick pit stop. So we were very surprised when we got back to our room after a long morning at the park, hot and sweaty and ready for a shower and a nap, only to find that at 3 in the afternoon, our room had not been serviced and the maid cart was no longer in our area. We called to find out why our room had not been cleaned and were told they hadn't gotten to it yet. Asked if we needed anything right away, we asked for some fresh towels so we could shower. After a very long wait, there was a knock at the door and a man handed me a huge stack of towels and washcloths--- six or 8 of each size. Then we had to figure out if it would be okay to take a nap or if we would be awakened by the maid at some point. So we called housekeeping and asked if we could expect the maid soon. We were told, no, we thought you didn't want the maid to come, just some towels. Sigh. So we took our nap and woke up grumpy. And then, as we were getting ready for dinner around 6:30, a maid knocked on our door. ready to clean our room. Since we were trying to get ready and leave, we told her the room was in use and we ended up with no maid service that day. When we checked in, the complimentary champagne was lovely and the staffer very friendly. My husband told her that he usually had trouble with his magic bands not working after the first time or two he used them each day, so she said she thought she could fix that. She worked with it and handed it to him. Well, he didn't have the same problem this time--- after that, his band didn't even work to get our room open the first time. And since the room was not on the concierge floor, he had to go back upstairs with my band, so he could get the elevator to take him to the top floor to get his band fixed. We enjoy the Beach Club and its stellar location. But we will not be paying to use the concierge level again.

Reviewed by fdmarks Review Date: 02/27/2015

Truly enjoyed our stay during Valentine week. Staff was helpful in getting last minute dinner reservations at Be Our Guest and LeCellier. Room was very fresh and clean Lounge was small but never crowded and plenty of choices. Have stayed at Boardwalk Concierge and there is no comparison. The Beach Club Concierge is now my EPCOT resort of choice. The staff was able to arrange for flowers in the room for Valentine's Day and took care of reserving a table at Victoria and Albert's on the 14th. The staff is very professional and go out of their way to make things happen. We have made reservations and will be returning to the Beach Club Concierge for the 2015 Flower Show .

Reviewed by blatzair Review Date: 02/23/2015

We are a repeat guest at the beach club staying on the club level. The Beach Club has been our home for many years it's a great place to be! That being said this past visit 1/29-2/4 2015 was somewhat of an eye opener for starters staff was changed and the new staff although very friendly not up on their people skills Floor was remodeled and someone lost the whole Beach Club theme right down to the room number signs just a tile background? nothing in the room lets you know you're in a disney hotel could be any high end hotel any where. Still would recommend the Beach Club not sure if we will seek another home.

Reviewed by kristin44 Review Date: 01/18/2015

My husband and I were upgraded to the concierge level on our honeymoon. The staff members were by far the best part of the experience. They were very polite and made sure to greet and congratulate us every time they saw us. The club lounge was a convenient option for a quick breakfast. We found it saved us a great deal of time in the morning and we met some really nice people. My husband and I are not big breakfast eaters so the variety was fine for us, but I could see how some people would be disappointed with the lack of options. The lounge did not offer much seating and some guests stayed at the tables for a quite a while reading newspapers and having coffee. We were lucky to find seats every morning, but other guests waited to sit. We rarely return to the hotel during the day so we only took advantage of the snacks and drinks twice during our trip. The desserts we had were tasty and it was nice to have a quiet place to sit for ten minutes. The room was a good size and clean. Mousekeeping did a great job and left towel art each day. My only complaint was that the walls were surprisingly thin. Toward the end of our trip a family checked into the room next to us and we could hear EVERYTHING they said. Overall, my husband and I enjoyed the concierge level, but we both agreed that it did not offer enough benefits for us to pay extra. We will return to a regular room this year.

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A popular international food is coming to U.S. McDonald's.

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