msc yacht club free change

MSC Bella, Fantastica or Aurea: full comparison! (I tried them all)

April 21, 2024

Hello everyone, and welcome back to my blog. If you don’t know me, I’m Leo , and I’m an Italian cruise lover. I specify that because it means I’ve traveled many times with MSC (which is an Italian company, even if it’s based in Switzerland).

Today we talk about the different experiences offered by MSC: Bella , Fantastica , and Aurea . I will explain the differences and tell you which one I prefer.

Table of Contents

What is the Bella experience on MSC?

Let’s start with Bella. It’s the basic treatment offered by the company and includes:

• A fully equipped cabin
• A high-quality buffet open 20 hours a day
• Broadway-style theater shows, a different one every night
• Outdoor pools and sports facilities (power walking track, basketball…)
• Fully equipped gym
• Entertainment activities for adults, teenagers, and children
• Choice of dinner time
• Cruise change for a fee
• MSC Voyagers Club points

You can have access to but at an additional cost :

• Breakfast in the cabin
• 24-hour room service
• Access to a private solarium
• Special events for children

I’ve traveled with the Bella experience twice. I think it’s quite a nice option; most of the services are included except room service, which I honestly never use on a cruise. The only big problem for me is that you cannot choose the cabin number , but it will be automatically assigned.

If you’ve read one of my “cabins to avoid” articles, you should know how picky I am with cabins. I hate cabins with connecting doors, cabins at the very front or the very back of the ship…in short, I like to choose my cabin. That’s why, with all my other cruises with MSC, I’ve opted for the Fantastica experience that we will see in a minute.

What is the Fantastica experience on MSC?

The Fantastica experience is the middle choice. Perfect if you want to have some special benefits without paying too much. Things that are included with Fantastica are:

• Choice of the cabin number
• 1 free cruise change (under certain conditions)
• Breakfast in the cabin (complimentary)
• 24-hour Room Service (with a delivery fee)
• 50% discount on fitness classes (e.g., yoga)
• Recreational activities for children
• Priority in choosing dinner time
• Option to book a “Super Family” cabin for the whole family (5+ people)

As you may have guessed, the most important thing that differentiates it from the previous experience is the choice of cabin number. If it is important to you, choose MSC Fantastica; otherwise, I recommend you stay with MSC Bella.

The other benefits, at least to me, don’t matter so much. Maybe only the free cruise change can be interesting, but you must still rebook within a certain time frame . Regarding the room service, I think the standard cruise rooms are too small for eating in the cabin.

What is included in the MSC Aurea experience?

MSC Aurea is very different from the previous ones. It’s the experience you must choose if you want to book a suite, and is designed for those seeking a vacation dedicated to wellness and relaxation .

It includes all the benefits of the previous experiences plus:

• Free access to the exclusive solarium to enjoy the sun in complete tranquility.
• Wellness package including: sun shower, welcome cocktail, personalized wellness consultation, access to the wellness area.
• Relaxation amenities in every cabin (bathrobe and slippers).
• Priority boarding and luggage service (only on the day of boarding).
• Maximum flexibility while booking (according to terms and conditions).
• Flexible dinner time in the dedicated area of the restaurant.

I’ve traveled with the Aurea experience only once because I wanted to book a suite. It was nice, but nothing special really. If you want a totally different experience with 24-hour concierge and butler, you have to choose the MSC Yacht Club cabins.

My personal opinion is that, considering the benefits and the price, the best experience is Fantastica. Then obviously, it changes based on personal needs.

Comparison table

I have prepared a comparison table to help you choose between the three MSC experiences!

Get my beloved cruise-specific packing list for free!

You will also receive special offers and cruise news!

Check your e-mail. If you can't find it look in the spam box!

3 thoughts on “MSC Bella, Fantastica or Aurea: full comparison! (I tried them all)”

• Pingback: MSC Room Service Menu (2024 UPDATE) - Cruise with Leo

Hi Leo hope you are well? I am travelling with the Aurea experience next month I cannot see any information of the free massage in the spa is this still included, do I need to book this when I am onboard if so?

I just checked and in fact the free massage has been removed from the list of benefits. I hope they put it back, it was something I really appreciated.

Thanks for letting me know, Leo.

Leave a Comment Cancel reply

Save my name, email, and website in this browser for the next time I comment.

Mon-Fri 9am - 7pm EST Sat-Sun 9am - 6pm EST

MSC YACHT CLUB

Step into the MSC Yacht Club, an exclusive private sanctuary onboard only accessible by key card. Here, you can discover elegance with luxury suites offering a 24/7 butler service. Enjoy curated menus in a private restaurant and unwind on the secluded pool deck. An elevated experience awaits you on a vacation that’s a step above.

WELCOME TO A WORLD OF LUXURY

Experience unparalleled service from the moment you check in. Gain access to priority embarkation and disembarkation, your own concierge team, a dedicated butler available 24/7, and premier room service delivered to you at any hour.

Enjoy access to areas that are exclusive for MSC Yacht Club guests during your cruise vacation. Delight in fine dining at our dedicated restaurant, unwind on a private sun deck, and admire captivating sunsets from the Top Sail Lounge.

When you choose MSC Yacht Club, you unlock unique exclusives, all-inclusive packages, and VIP access available only to you including entry to Ocean House Beach on Ocean Cay MSC Marine Reserve, our private island in the Bahamas.

Allow us to indulge you

Step into a world where your suite is just the beginning and where every detail is meticulously attended to.

AT YOUR SERVICE

Our butlers are prepared to meet your needs, whether that be bringing a late-night treat-or turning down your room. From the minute you step on board, your dedicated butler will be by your side for a memorable experience.

Ask your MSC Yacht Club concierge to secure the best reservations at all our incredible venues, including specialty restaurants, and consider it done. Revel in VIP seating for entertainment, partake in private shopping trips, and enjoy curated excursions.

Your journey with us is tailored to perfection, guaranteeing every moment is marked by exceptional comfort and convenience.

EXTRA TOUCHES

Allow our dedicated MSC Yacht Club team to bring your ultimate cruise vacation to life. We prioritize every detail, from the perfect pillow selection from our exclusive Dorelan® menu to a fully stocked personalized mini bar at your fingertips.

Any questions you may have can always be answered by our 24-hour concierge service, available to you from the moment you step on board.

EXCLUSIVITY AWAITS

Immerse yourself in elegant spaces and experience elevated design in a beautiful setting.

TOP SAIL LOUNGE  

The Top Sail Lounge is the ultimate place to rest and relax after shore excursions or days at sea. Throughout the day, take in crystal-clear panoramic views of the ocean while enjoying crafted drinks, gourmet finger foods, and desserts. At night, relish in exclusive access to live music and after-dinner drinks.   

When you visit the Top Sail Lounge, you'll have the time to unwind and watch the world sail by.

PRIVATE SOLARIUM

Recharge on a sundeck featuring dipping pools and whirlpool baths where you can cool off and lounge for total relaxation. Take in the sun and the ocean breeze with your preferred poolside beverage delivered right to your chair.

YACHT CLUB RESTAURANT 

With a dedicated restaurant on each ship, the MSC Yacht Club offers an elevated menu. Enjoy fine dining served with five-star service and a selection of beverages and wines from around the world.  

You can savor the finest flavors in a space meant for you—no reservations needed.

MSC YACHT CLUB’S OCEAN HOUSE

The MSC Yacht Club experience continues on land at the private Ocean House Beach on Ocean Cay MSC Marine Reserve. A serene space with ocean views, beachfront cabanas, and complimentary amenities.

COMFORT AWAITS

MSC Yacht Club offers guests luxurious onboard accommodations for the ultimate in comfort. Explore our wide range of staterooms to enhance your MSC Cruises luxury experience.

The Owner's Suites feature a spacious living area, a walk-in closet, a large balcony with a private whirlpool, and a panoramic glass wall. 

Every Royal Suite has a separate living area and all the comforts you would expect in first-class accommodations. 

These two-deck suites offer a separate living space with a double sofa bed, walk-in closet, and a balcony with a private whirlpool. 

These suites are ideal for families with children. They come with a separate sitting area and a bathroom with a bathtub.

These suites have also their own private balcony and all the comforts you expect in first-class accommodations. 

Guests on our newest ships can enjoy all the comforts of the MSC Yacht Club with an interior suite.

ALL-INCLUSIVE, ALL THE TIME

PREMIUM BEVERAGE PACKAGE

Our Premium Extra Package is included as an MSC Yacht Club benefit. Delight in a wide selection of beers, cocktails, wines, top-shelf liquor, and an array of non-alcoholic beverages.

HIGH-SPEED INTERNET

Stay connected with a premium internet package from anywhere on board, an exclusive benefit for guests. Unlimited Wi-Fi allows you to browse on up to two devices.

THERMAL SPA ACCESS

Experience ultimate pampering at the MSC Aurea Spa, where you can enjoy complimentary access to the serene Thermal Suite, enhanced further by an exclusive 10% discount on all treatments.

explore further

Discover the best of both worlds as a guest of MSC Yacht Club. Enjoy VIP access to amenities throughout

your journey, from dining to captivating entertainment, while experiencing the personalized touch that

extends from your suite to every corner of the ship.

SIGNATURE DINING

Savor the flavors of exquisite specialty restaurants such as Butcher's Cut, Kaito Sushi & Teppanyaki, HOLA Tacos, and Ocean Cay.

Elevate your dining experience with exclusive perks like priority reservation times, premium seating, and the luxury of a personal butler escort if you choose.

TOP-TIER ENTERTAINMENT

As an MSC Yacht Club guest, there’s always more to discover. Get priority access to our show-stopping Broadway and Vegas-style shows brought to you by Carousel Productions at Sea.

Plus, you can always explore the myriad of entertainment areas on board, from thrilling water parks to trying your luck at the state-of-the-art MSC Casino.

PREMIUM WELLNESS

Unleash your active side by checking out our sports facilities, including outdoor walking tracks, basketball courts, and a fully-equipped gym boasting Technogym® equipment.  

For those seeking an even more tailored experience, indulge in specialty classes and personal training sessions, reserved by your MSC Yacht Club concierge team.

discover more

Journey to the ultimate destinations on board the MSC Yacht Club, whether it’s crossing places off your bucket list or delighting in quick weekend getaways.

CARIBBEAN CRUISES

MEDITERRANEAN CRUISES

NORTHERN EUROPE CRUISES

Thank you for visiting MSC Cruises

Your browser may be out of date or not compatible with our new site and may not be secure.

For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below.

Thank you for visiting our site and we look forward to seeing you on board soon!

MSC Cruises

🙌 Awesome, you're subscribed!

Thanks for subscribing! Look out for your first newsletter in your inbox soon!

Get us in your inbox

Sign up to our newsletter for the latest and greatest from your city and beyond

By entering your email address you agree to our Terms of Use and Privacy Policy and consent to receive emails from Time Out about news, events, offers and partner promotions.

Awesome, you're subscribed!

The best things in life are free.

Sign up for our email to enjoy your city without spending a thing (as well as some options when you’re feeling flush).

Déjà vu! We already have this email. Try another?

• Things to Do
• Food & Drink
• Time Out Market
• Coca-Cola Foodmarks
• Los Angeles

I tried a ship-within-a-ship cruise experience and it was worth it for the endless perks—here’s why

The MSC Yacht Club affords travelers a totally different cruising experience, but you’ll have to splurge.

I heard tales of luxury from people about the ritzy MSC Yacht Club , the ship-within-a-ship concept where discerning passengers enjoy their own area of the cruise ship that includes a dedicated restaurant, private lounge, separate pool and sundeck as well as private butlers and concierges to take of any whim while cruising. The elevated Yacht Club boasts priority everything while sailing MSC.

I sailed on a four-night cruise on the new MSC Seashore, a glitzy ship with Italian flair intermingled with references to New York City at every turn. Although the ship was well-appointed and had amazing dining, drinking and entertainment venues, and a bountiful Top Sail main buffet, thousands of passengers made the ship feel crowded at times, elevators were slow, and as I strolled through the general pools, they were boisterous and crowded.

RECOMMENDED: 10 things about cruising on an adults-only ship that might surprise you

Switch gears to MSC Seashore’s Yacht Club, passkey-protected for lucky guests, and is a 180 from the ship’s general spaces. Once you scan your handy Yacht Club wrist badge, or your room key, you’re instantly given entrance to a breathtaking retreat of 131 staterooms and suites. All this luxury does come at a price. Cruise fares will vary based on destination, time of year, and cabin category, but generally speaking you can expect to pay double for the Yacht Club. And from my experience, it’s worth it. Read more about why you should splurge.

You’re fast-tracked through everything

The Yacht Club’s exclusivity and impeccable service standard started from the moment I got dropped off at the Port Canaveral cruise terminal. There were hundreds of people waiting to board at 1pm on embarkation day. I saw in the distance a canopy that said MSC Yacht Club. My husband and I wheeled our carry-on luggage to the representative under the canopy. I gave her my name and within two seconds, she gave me a sticker to wear and up we ascended on the escalator to check in. Just five minutes later, I was directed to the dedicated check-in area for Yacht Club guests. To my right, I saw about 1,000 people serpentine through ropes to do general check-in. I felt a sense of relief; who wants to wait in that line? Five minutes later, a butler from the Yacht Club insisted on wheeling my luggage to board the ship and I was in my room in a total on 12 minutes from the time I stepped foot out of the car to my stateroom in the Yacht Club.

Relaxing and streamlined

In addition, Yacht Club guests have the freedom to get off the ship first for excursions. Your butler will happily escort you off the ship with a smile. Guests also can disembark on the last morning first, which is a big convenience. Your butler walks you right to the place you disembark, bypassing crowds and hassles. Port Canaveral is about an hour away from Orlando International Airport, and we took a 10 am flight home. We didn’t have to linger around until the afternoon for our flight home.

Another perk is that there’s a special seating area in the theater for shows. All the shows were excellent during my voyage. All other ship passengers have to make reservations in advance for shows but that’s not the case for the privileged Yacht Club passengers. As long as you arrive about 10 minutes before any show you choose, a crew member from the Club will allow you entry into a special roped-off section. Again, no rushing through dinner—you have the flexibility to plan your evenings your way.

Your Yacht Club package is packed with remarkable value

The price tag may sound daunting, but there’s lots of value there. All Yacht Club cabins and suites include a premium drink package that covers beverages up to $15. You can use this perk both in the Yacht Club and throughout the ship. In addition, your package includes a two-device Wi-Fi package, which worked well during my sailing. Finally, you get access to the thermal spa suite, which is a place to indulge after a day in port or a sea day. Commonly, there’s a taboo regarding mini-bars, but not in the Yacht Club. It’s stocked each day with the beverages you want; just tell your butler and consider it done.

You get perks ashore too

If your sailing includes a call to Ocean Cay, MSC’s private island, Yacht Club guests get an elevated experience there too. Yacht Club guests enjoy a private area, and a dedicated restaurant called the Ocean House. While other ship guests were hosted to a buffet of predictable fare, I enjoyed a lobster roll, and my husband chose carne asada. In my opinion, one thing that could be improved was the tram service to the Yacht Club’s private area. We were told the last tram back was 3:30pm if we didn’t want to trek a 15-minute walk in the heat. Since we were docked in Ocean Cay for the evening and weren’t sailing, I was a bit dismayed by this logistical quirk. I felt like I was keeping an eye on my phone to make sure I didn’t miss the last tram.

You have private areas with curated food and drink and outdoor spaces

Within the Yacht Club complex, there’s the Yacht Club Restaurant, Top Sail Lounge and the One Pool Buffet, which are all exclusive to Yacht Club guests. Obviously, the food and service are steps above other dining venues of the ship, I can vouch for that. Although the food is delicious, if you don’t want to pay extra to dine at the specialty restaurants or fuss in the main buffet, eating three meals a day in the Yacht Club restaurant can get a bit monotonous. The breakfast is the same daily, and lunch and dinner offer a menu with daily specials plus a few standby selections like a hamburger or pasta each day. Although the Yacht Club Restaurant concept is desirable, I would strongly suggest dining in other venues on board, especially for dinner. I thoroughly enjoyed specialty dining in Ocean Cay Restaurant, Butcher’s Cut, and Kaito Teppanyaki. I also want to mention that late afternoon high tea is offered daily at the Yacht Club Restaurant. It was one of the nicest I have experienced at sea.

Also available exclusively to Yacht Club passengers is the Top Sail Lounge, which offers panoramic water views and has chef-curated selections from morning through late night. We enjoyed popping into the lounge at all hours to try finger foods and sweets. The One Pool Buffet offers a more casual option for breakfast and lunch by the pool. The buffet has grilled fish, sandwiches and lots of delicious options if you want to dine outside.

There’s also an exclusive area with a private pool and two whirlpools for Yacht Club guests only. The sun deck loungers are very comfortable and I never had to worry about finding a lounger, there are ample. One issue I had was that there was almost no shade on the sun deck; there were shaded day beds for Royal Suite and Owners Suite guests, but beyond those, I couldn’t find any shade, which was disappointing.

You can justify the price at the end of your cruise

Overall, the best way to explain my enthusiasm for my MSC Yacht Club experience is this: it’s better to book an interior stateroom in the Yacht Club than a luxe cabin outside the Yacht Club. It’s worth the splurge and you return home feeling truly pampered and it’s money well-spent. And I make this prediction: Once you try a ship-within-a-ship concept like the MSC Yacht Club, you won’t want cruise any other way. Bon Voyage!

Been there, done that? Think again, my friend.

Discover Time Out original video

• Press office
• Investor relations
• Work for Time Out
• Editorial guidelines
• Privacy notice
• Do not sell my information
• Cookie policy
• Accessibility statement
• Terms of use
• Copyright agent
• Modern slavery statement
• Manage cookies
• Advertising

Time Out products

• Time Out Worldwide

MSC Experiences & Cabins

On an MSC Cruise, nothing is more important to us than your experience.

To ensure you have the holiday they’ve always dreamed of, we offer the chance for you to tailor your experience to your needs and desires. Whether you leave the cabin choice to us to benefit from the best rates available, or choose your own ideal cabin and location, there are a range of personalization options that give you flexibility and additional benefits to make your cruise even more special.

BELLA EXPERIENCE

Cruise changes for a fee*

Preference of cabin category (subject to availability)

*Cruise changes for Bella experience are applicable either on the cruise dates or on the destination. Such changes need to be performed up to 30 calendar days before departure, for a new cruise to sail within 90 calendar days from the original departure.

• Modern ships and elegant cabins
• MSC for Me (where available)
• Discounted drink package option available at the time of booking*
• Extensive buffet with a wide array of cuisine
• Main restaurants serving gourmet meals and offering a variety of dietary requirements
• Free continental breakfast in cabin (additional delivery cost)
• Varied programme of Broadway-style theatre shows
• Open-air sports facilities
• Well-equipped gym with panoramic view
• Entertainment activities for adults, infants and children
• Recreational activities for children
• Qualified multilingual personnel
• MSC Voyagers Club points

Fantastica Experience

• Opportunity to choose the cabin and its location*
• 1 Free cruise change**

* In the event of cabin change due to operational reasons, guests will be granted a cabin category upgrade. ** The free cruise change is  applicable either on the cruise dates or on the destination. Such changes need to be performed up to 30 calendar days before departure, for a new cruise to sail within 90 calendar days from the original departure.

• Extensive buffet with a wide choice of cuisine
• Chance to request preferred dinner sitting (subject to availability)
• 24-hour room service (delivery free of charge)**
• Continental breakfast in cabin (delivery free of charge)

*This offer is not applicable to cruises in South America and South Africa.

**Room service delivery is complimentary, but food items are priced individually. Additionally, the upgraded Menu Dinner is available on Caribbean cruises.

• Discounted packages offer

Aurea Experience

• Opportunity to choose the cabin and its location

**The free cruise change is applicable either on the cruise dates or on the destination. Such changes need to be performed up to 30 calendar days before departure, for a new cruise to sail within 90 calendar days from the original departure.

• Suites, Balcony and Ocean View cabins in the best locations
• Extensive buffet with a wide choiceof cuisine
• Free time dining with My Choice dining in a dedicated restaurant or area
• Welcome package (Prosecco + chocolate)

***Room service delivery is complimentary, but food items are priced individually. Additionally, the upgraded Menu Dinner is available on Caribbean cruises

• Free access to the Top Exclusive Solarium
• Relaxation amenities in each cabin (including bathrobe and slippers)
• Pillow menu
• Access to thermal area (for adults only upon reservation)
• 10% discount on all spa treatments purchased on board
• Priority boarding & luggage drop off

suites-and-cabins

Suites AND Cabins

Discover the design and comfort of our suites and cabins that best suits you , special occasions.

Honeymooners

Debutant ceremonies

Anniversary

Thank you for visiting MSC Cruises

Your browser may be out of date or not compatible with our new site and may not be secure.

For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below.

Thank you for visiting our site and we look forward to seeing you on board soon!

MSC Cruises

• MSC Cruises

Yacht Club 1 free cruise change.

By KyleClark , May 30 in MSC Cruises

Recommended Posts

I understand I can move my YC deposit forward 90 days to another cruise.  My question is can use that deposit on a downgrade to a non- yacht club cabin?

Link to comment

Share on other sites.

6 hours ago, KyleClark said: I understand I can move my YC deposit forward 90 days to another cruise.  My question is can use that deposit on a downgrade to a non- yacht club cabin?

It is 30 days forward.  Depends on who you get on the phone.  I was told yes.

Scottdalfonso

2 hours ago, jean87510 said: It is 30 days forward.  Depends on who you get on the phone.  I was told yes.

With Fantastica, you also get this perk, I used it recently- it's 90 days forward. We moved ours almost exactly 3 months ahead. I would assume if Fantastica was 90 days, YC would be too. 

20 minutes ago, Scottdalfonso said: With Fantastica, you also get this perk, I used it recently- it's 90 days forward. We moved ours almost exactly 3 months ahead. I would assume if Fantastica was 90 days, YC would be too. 

not sure as I've moved 2 with YC to YC.  The 3rd one I tried to move YC to Aurea but cruise was 7 days prior I believe.  Was told it could be moved but only forward 30 days.  

Please sign in to comment

You will be able to leave a comment after signing in

• Welcome to Cruise Critic
• Hurricane Zone 2024
• Cruise Insurance Q&A w/ Steve Dasseos of Tripinsurancestore.com Summer 2024
• New Cruisers
• Cruise Lines “A – O”
• Cruise Lines “P – Z”
• River Cruising
• Cruise Critic News & Features
• Digital Photography & Cruise Technology
• Special Interest Cruising
• Cruise Discussion Topics
• UK Cruising
• Australia & New Zealand Cruisers
• Canadian Cruisers
• North American Homeports
• Ports of Call
• Cruise Conversations

Announcements

• New to Cruise Critic? Join our Community!

Ask Me Anything About

Victory Cruise Lines!

Ask Your Questions Today;

See answers beginning August 12th

Write Your Own Amazing Review !

Click this photo by member XFrancophileX to share your review w/ photos too!

Parliament, Budapest

Features & News

LauraS · Started Wednesday at 02:31 PM

LauraS · Started Wednesday at 11:32 AM

LauraS · Started Wednesday at 07:31 AM

LauraS · Started August 15

LauraS · Started August 14

Cruise Planning

Find a cruise, popular ports, member reviews.

© 1995— 2024 , The Independent Traveler, Inc.

• Existing user? Sign in OR Create an Account
• Find Your Roll Call
• Meet & Mingle
• Community Help Center
• All Activity
• Member Photo Albums
• Meet & Mingle Photos
• Favorite Cruise Memories
• Cruise Food Photos
• Cruise Ship Photos
• Ports of Call Photos
• Towel Animal Photos
• Amazing, Funny & Totally Awesome Cruise Photos
• Write a Review
• Live Cruise Reports
• Member Cruise Reviews
• Create New...

• MSC Cruises

Seeking Help from Experienced MSC Cruisers Regarding Yacht Club Deposit Refund...MSC Says I'M OUT OF LUCK!

By Georgia_Peaches , July 14, 2022 in MSC Cruises

Recommended Posts

Georgia_Peaches

I have never sailed MSC but decided to book an October, 2022 seven nighter on Seashore in the Yacht Club.  We usually sail on NCL or Celebrity but MSC's Yacht Club rooms were going for less than the others so we decided to give them a try.  Shortly after placing a $398 deposit on the October cruise we learned that the dates will conflict with the estimated due date of our grandchild.  So, I booked the same ship and itinerary but for August, 2022 instead and asked my TA to cancel the October cruise.  She has been on the phone with them on and off for most of the day.  They will cancel the October cruise but will not refund the deposit.  The rep said that there is an "understanding" that Yacht Club rooms are non-refundable.  Sadly, I did not have that understanding since there was no disclosure on the booking that indicated the deposit was non-refundable....that I saw, anyway.

Edit to clarify:  I booked via my TA website, not directly with MSC.  Should the non-refundable part have been visible on the TA's site?

My questions:

1.  Is anyone aware of fine print that says these categories are non-refundable?  Apparently, I missed it.

2.  Do I have any recourse as a consumer?  Mind you, I've already paid for the August booking in full so they have my business...this time...

Link to comment

Share on other sites.

Native Floridian 26

Did you receive an invoice from MSC?  We did and this was part of the invoice.  This was not Yacht Club, but I would think it was be similar.

DEPOSIT AND FINAL PAYMENT SCHEDULE · Deposit Amount: 500.00 · Deposit Due Date: 08 APR 2022 · Final Payment Due Date: 25 JUN 2022 These deposits are non-refundable and a change fee of $100 USD per guest will apply for ship or sail date changes. The balance due must be paid in full by the final payment due date of 25 JUN 2022 to prevent the booking from cancelling. Balance and payments may not reflect transactions made within the past 48 hours. To facilitate the crew recognition process, a $14.50 USD gratuity ($17.50 USD for Suite guests) is added to each guest’s SeaPass account daily. This gratuity is shared amongst the dining, bar and culinary services staff, stateroom attendants and other hotel services teams. CANCELLATION SCHEDULE Cancellation Amount Date Prior to Final Payment Due Date No Charge (except for Non-Refundable Deposit amounts) 89 to 75 Days Prior to Sailing 74 to 61 Days Prior to Sailing 60 to 31 Days Prior to Sailing 30 to 0 Days Prior to Sailing 25% Per Guest 50% Per Guest 75% Per Guest 100% Per Guest 26 JUN 2022 11 JUL 2022 25 JUL 2022 24 AUG 2022

2 minutes ago, Native Floridian 26 said: Did you receive an invoice from MSC?  We did and this was part of the invoice.  This was not Yacht Club, but I would think it was be similar.    

No invoice from MSC but I do have one from my TA.  The TA's disclaimer is that "I agree to all the booking rules & regs set by the cruise line."  My TA has since sent me a copy of the timeline you posted from MSC.  It is a little different for Yacht Club in that the deposit is not refundable....which I now know.

But, I just learned that because I have status matched using my Celebrity points to their Gold tier, they have applied a 5% discount to the cruise fare in the form of OBC to my account.  It's not the $398 that I paid but it's something and leaves a little less bitter taste in my mouth.  

My mistake...but lesson learned.

Two Wheels Only

I haven't tried it myself but aren't Yacht Club bookings given 1 free cruise change? 

I don't know what was in place when you booked or if this August is too soon. 

https://www.msccruisesusa.com/cruise/msc-yacht-club

(under Inclusions)

• 1 free cruise change   *   The free cruise change is applicable either on the cruise dates or on the destination. Such change needs to be performed up to 1 month before departure, for a new cruise to sail within 3 months from the original departure. Any cruise change shall be requested through our contact center.

In other words, were you given the opportunity to move the October cruise to August or does MSC see it as you booked 2 cruises and want to cancel the 2nd one?

I believe the T&Cs say that YC deposits are non-refundable, but dates can be changed.

Yes that’s what I am finding on the UK site under Flexible or Stress Free Booking  for cruises booked by although our T&Cs are different.Book by 31st July and 1 free change up to March 31st 2023

Paphillyguy

Yes, the YC Deposits are non-refundable but you do get one free cruise change.  This to me is on the TA since they should have made you aware of it.  

1 hour ago, Two Wheels Only said: I haven't tried it myself but aren't Yacht Club bookings given 1 free cruise change?  I don't know what was in place when you booked or if this August is too soon.    https://www.msccruisesusa.com/cruise/msc-yacht-club (under Inclusions)   1 free cruise change   *   The free cruise change is applicable either on the cruise dates or on the destination. Such change needs to be performed up to 1 month before departure, for a new cruise to sail within 3 months from the original departure. Any cruise change shall be requested through our contact center.   In other words, were you given the opportunity to move the October cruise to August or does MSC see it as you booked 2 cruises and want to cancel the 2nd one?

They see it as two bookings.  I had a hold on the August cruise that was set to expire so I made the payment.  I shouldn't have done that.  They could have done the 1 free cruise change but since they see it as two separate bookings, that provision doesn't apply.  Jeezzz, you'd think I was a rookie at this...Just out of practice, I guess.

1 hour ago, jcathers1 said: I believe the T&Cs say that YC deposits are non-refundable, but dates can be changed.

Yes, they do!  I should have read more carefully on their website but since I booked via a TA site, I didn't look.  That's on me.

1 hour ago, Paphillyguy said:   This to me is on the TA since they should have made you aware of it.  

Yeah, I kinda think that too but I've read sooo many threads like these over the years, I should have known better.  Hopefully this thread will help someone in the future.  Especially now that so many people are getting back into cruising after being gone for a while.  I was attracted to MSC because their prices are quite a bit lower than my usual go to's.  My TA is offering me additional OBC to make up for it so between that and the 5% discount from the cruise fare (also in the form of OBC) I feel like I've been made whole again.

morpheusofthesea

Had a couple of changes. TA has always been able transfer our nonrefundable $398 deposits to future new bookings. No $100 change fee like Celebrity.   P.S. Also our TA gives us about 5%obc.Many have posted they get 10% from theirs.

Unfortunately, there are too many passengers who do not do their research before booking a cruise on any cruise line but assume that a TA is obliged to tell them the information that  should have been researched before booking.

For anyone booking an MSC cruise, here is the information readily available on the US website:

https://www.msccruisesusa.com/-/media/us/documents/Booking-Terms-and-Conditions-050122.pdf

MsTabbyKats

42 minutes ago, Homosassa said: Unfortunately, there are too many passengers who do not do their research before booking a cruise on any cruise line but assume that a TA is obliged to tell them the information that  should have been researched before booking.   For anyone booking an MSC cruise, here is the information readily available on the US website:   https://www.msccruisesusa.com/-/media/us/documents/Booking-Terms-and-Conditions-050122.pdf

The point of using a TA is that the TA is supposed to do the work for you.  Unfortunately many don't, which is why I don't use TAs.

17 hours ago, Georgia_Peaches said: My TA is offering me additional OBC to make up for it so between that and the 5% discount from the cruise fare (also in the form of OBC) I feel like I've been made whole again.

I'm glad that you reached a solution that you are happy with. 

17 hours ago, Georgia_Peaches said: Hopefully this thread will help someone in the future. 

It should. 

If you were in the same situation again, you would have moved the original booking to August and all would have been well. 

Should be applied to your new booking if you're in the US.

5 hours ago, KIMMER322 said: Should be applied to your new booking if you're in the US.

I believe It needs to be ‘cruise move’.  The deposit is not transferred to a new booking.  A cruise move retains the original booking number. 

Gatordad1967

Did you try invoking the peace of mind guarantee or whatever (covid excuse).  Have your TA look into that.  You get up to 48 hours before sailing.

On 7/15/2022 at 11:24 AM, MsTabbyKats said: The point of using a TA is that the TA is supposed to do the work for you.  Unfortunately many don't, which is why I don't use TAs.

Oh, please.... We already had a similar conversation where you expressed displeasure at the idea of doing the research of reading twenty five pages of information before booking an MSC cruise that would have prevented you from making a similar mistake

59 minutes ago, Homosassa said: Oh, please.... We already had a similar conversation where you expressed displeasure at the idea of doing the research of reading twenty five pages of information before booking an MSC cruise that would have prevented you from making a similar mistake

Oh please.....going on a vacation is supposed to be fun and relaxing, not a research project.  Most people don't have the time.  The TA gets paid a commission for something.  It's his job.

FYI...I wasn't "making a mistake".  I was trying to change cabins 10 months before final payment.  Only MSC makes it complex.  And I did get my refund within 2 weeks; booked the new cabin and had substantial (a relative term) savings!

sverigecruiser

15 hours ago, MsTabbyKats said: Oh please.....going on a vacation is supposed to be fun and relaxing, not a research project.  Most people don't have the time.  The TA gets paid a commission for something.  It's his job.  

I can't see how it can be the TAs job to mention everything. Maybe it's not good just to assume that the deposit is refundable?

4 hours ago, sverigecruiser said:   I can't see how it can be the TAs job to mention everything. Maybe it's not good just to assume that the deposit is refundable?    

Nobody said to assume a deposit is refundable....I always ask before I give money.

What exactly is the TA being paid for if not to inform the client of the basics?  Personally, I don't use TA's because it's easier for me to deal directly with the cruiseline.  I've ended up "losing" more because the TA didn't do things in a timely manner.

Anyway, in this case the TA is compensating the client....which is paramount to admitting he was lax in his duties.

42 minutes ago, MsTabbyKats said: Nobody said to assume a deposit is refundable....I always ask before I give money.   What exactly is the TA being paid for if not to inform the client of the basics?  Personally, I don't use TA's because it's easier for me to deal directly with the cruiseline.  I've ended up "losing" more because the TA didn't do things in a timely manner.   Anyway, in this case the TA is compensating the client....which is paramount to admitting he was lax in his duties.

Like you, I took the additional OBC from my TA as an "oopsie, I probably should have mentioned the deposit was nonrefundable before booking...let me throw in some OBC to keep this long time client..."

Ultimately, I agree with everyone who have said that doing homework first is paramount. For me, this is part of the cruise planning fun.  I'm just out of practice.  🙃 But I also understand why you would completely cut out the middle man (TA).  I typically book direct as well when planning vacays on land but always use this particular TA for cruising because of their exorbitant OBC offerings...which are refundable.   For example, my original booking gave an $875 refundable OBC.  Now it's up to $1000 with the additional kick in.  This brings the cost of my cruise down significantly...assuming we don't use any of it while on board.

Just verify once onboard.  I've read a few posts where people were told by their TA that OBC was refundable, only to find out once onboard that they had to use it or lose it.

We've been told our OBC is also refundable, but I'm going to make sure I check!

7 minutes ago, mafig said: Just verify once onboard.  I've read a few posts where people were told by their TA that OBC was refundable, only to find out once onboard that they had to use it or lose it. We've been told our OBC is also refundable, but I'm going to make sure I check!

Excellent point!  I will also add that if you have a combination of refundable/nonrefundable OBC, make sure your expenses are first applied to the nonrefundable part.

5 hours ago, sverigecruiser said:   I can't see how it can be the TAs job to mention everything. Maybe it's not good just to assume that the deposit is refundable?    

I try to avoid nonrefundable deposits because things come up that sometimes warrant a change of plans.  I once booked a NFD on Celebrity but I knew what I was getting into because it was clearly marked on the price list.  I definitely assumed that because it didn't say nonrefundable, that it was refundable.  I won't do that again...lol.  

Please sign in to comment

You will be able to leave a comment after signing in

• Welcome to Cruise Critic
• Hurricane Zone 2024
• Cruise Insurance Q&A w/ Steve Dasseos of Tripinsurancestore.com Summer 2024
• New Cruisers
• Cruise Lines “A – O”
• Cruise Lines “P – Z”
• River Cruising
• Cruise Critic News & Features
• Digital Photography & Cruise Technology
• Special Interest Cruising
• Cruise Discussion Topics
• UK Cruising
• Australia & New Zealand Cruisers
• Canadian Cruisers
• North American Homeports
• Ports of Call
• Cruise Conversations

Announcements

• New to Cruise Critic? Join our Community!

Ask Me Anything About

Victory Cruise Lines!

Ask Your Questions Today;

See answers beginning August 12th

Write Your Own Amazing Review !

Click this photo by member XFrancophileX to share your review w/ photos too!

Parliament, Budapest

Features & News

LauraS · Started Wednesday at 02:31 PM

LauraS · Started Wednesday at 11:32 AM

LauraS · Started Wednesday at 07:31 AM

LauraS · Started August 15

LauraS · Started August 14

Cruise Planning

Find a cruise, popular ports, member reviews.

© 1995— 2024 , The Independent Traveler, Inc.

• Existing user? Sign in OR Create an Account
• Find Your Roll Call
• Meet & Mingle
• Community Help Center
• All Activity
• Member Photo Albums
• Meet & Mingle Photos
• Favorite Cruise Memories
• Cruise Food Photos
• Cruise Ship Photos
• Ports of Call Photos
• Towel Animal Photos
• Amazing, Funny & Totally Awesome Cruise Photos
• Write a Review
• Live Cruise Reports
• Member Cruise Reviews
• Create New...